Reviews and Problems with Lexmark OfficeEdge Pro5500
Showing 1-10 of 70
Had many problems with the purportedly "easy" set up, ...
28 November 2014
Summary: Had many problems with the purportedly "easy" set up, but was able to get assistance from Lexmark's customer service technical folks. I bought this second printer for my vacation home specifically because of my past experiences with Lexmark's customer service people. However, when I called recently about a scanning problem with my original Lexmark printer on which I have a five-year extended warranty through Lexmark which doesn't run for three more years, I was told that...
The quality is good when it works which is 60% of the time
19 November 2014
Summary: The quality is good when it works which is 60% of the time. It hangs for no apparent reason and I have to reset it by unplugging it and having it restart. If they work out the kinks, this would be a good deal but the way it is, I'm not very happy with it. That said, most printers are built for planned obsolescence and frankly suck so we're all pretty much stuck with the industry for now.
It's worked fine, though the wireless connection for scanning never worked
Gerret Kalkoffen, Amazon
29 September 2014
Summary: I've had my 5500 for just under 2 years now. It's worked fine, though the wireless connection for scanning never worked, only for printing. In these 2 years, i've replaced a few cartidges that never seemed empty. Now, after a long period of not using the printer (1 month), my half-full black cartridge wouldn't work anymore. I thought, ok, my fault and got a new one. However, this one and then 2 other new, original Lexmark cartridges would not work. I addressed Lexmark.
Summary: We bought this printer on its high recommendation as a resource to keep a paperless home office. It's strong points are that the ink seemed to last for a long time compared to other printers we have had. It can facilitate organization of scanned files pretty well. MOST of the time it works well to communicate the scanning, but we have had some trouble losing the wireless communication and then trouble resetting that up.
Uses Color cartridges even you configure to print Black&White only.
Jonatan Casas Moran, Amazon
19 July 2014
Summary: BEWARE!! Unfortunately, this printer has a serious product design problem. It always consume your color Ink cartridges, even that you configure it to print in Black&white Only. So, Besides having expensive cartridges, you use more ink that you are supposed to due to this problem. If you buy this product, be prepared to spend considerably high on ink.
Summary: This printer takes forever to boot, print, scan, copy and fax. Like literally, it takes 5 minutes to wake from sleep and makes all these annoying noises. We have three, two in the office and one at home all bought at different times and THEY ALL DO IT. Don't get me wrong, it still WORKS it just takes FOREVER.
Problems with installation, updating, printhead not replaceable.
JOSHUA MENDLOWITZ, Amazon
9 May 2014
Summary: This thing is garbage. After having many junk dell & hp all in one machines, I decided to go with Lexmark. What a mistake! Everything from the machine to customer service is horrible. I have been having printing quality issues since day one and Lexmark refused to fix the machine.
Summary: So we received a fax today and there was some kind of error. I would see the fax icon and it would say printing page 1 and get stuck there. There apparently is no way to reset this printer's memory. I spent over 2 hours with Tech support after waiting 1 hour on hold (3 hours wasted) only for him to tell me I have to replace the printer since it is out of warranty.
Summary: I was fed up with the way HP (3 in 1 copiers) "don't feed" paper. HP "service?" had no solution for paper feeding mess. I eventually gave up on three of HP printers. Obviously I'm a slow learner. I later tried a small Lexmark S420 printer, I has been doing duplex printing for over a year without a mis-feed or paper jam. I recently replaced the HP junk with the Lexmark pro 5500 and it is living up to my expectations of reliable paper handling. No other problems either.