Reviews and Problems with Lexmark OfficeEdge Pro5500
Showing 1-10 of 66
Good all in one for paperless file storage.
It's only good if it works., Amazon
10 August 2014
Summary: We bought this printer on its high recommendation as a resource to keep a paperless home office. It's strong points are that the ink seemed to last for a long time compared to other printers we have had. It can facilitate organization of scanned files pretty well. MOST of the time it works well to communicate the scanning, but we have had some trouble losing the wireless communication and then trouble resetting that up.
Uses Color cartridges even you configure to print Black&White only.
Jonatan Casas Moran, Amazon
19 July 2014
Summary: BEWARE!! Unfortunately, this printer has a serious product design problem. It always consume your color Ink cartridges, even that you configure it to print in Black&white Only. So, Besides having expensive cartridges, you use more ink that you are supposed to due to this problem. If you buy this product, be prepared to spend considerably high on ink.
Summary: This printer takes forever to boot, print, scan, copy and fax. Like literally, it takes 5 minutes to wake from sleep and makes all these annoying noises. We have three, two in the office and one at home all bought at different times and THEY ALL DO IT. Don't get me wrong, it still WORKS it just takes FOREVER.
Problems with installation, updating, printhead not replaceable.
JOSHUA MENDLOWITZ, Amazon
9 May 2014
Summary: This thing is garbage. After having many junk dell & hp all in one machines, I decided to go with Lexmark. What a mistake! Everything from the machine to customer service is horrible. I have been having printing quality issues since day one and Lexmark refused to fix the machine.
Summary: I was fed up with the way HP (3 in 1 copiers) "don't feed" paper. HP "service?" had no solution for paper feeding mess. I eventually gave up on three of HP printers. Obviously I'm a slow learner. I later tried a small Lexmark S420 printer, I has been doing duplex printing for over a year without a mis-feed or paper jam. I recently replaced the HP junk with the Lexmark pro 5500 and it is living up to my expectations of reliable paper handling. No other problems either.
Summary: Despite the reviews I purchased this printer and to say I was greatly disappointed would in itself be an understatement. I never got past the point of the ink cartridges not working. Feeling confident of my abilities I went to the website and found out what the error message meant and learned that the ink cartridges were not sealing properly so the pressure needed could not be achieved.
Summary: Originally had a Lexmark Pinnacle Pro 901. Worked fine initially, but over the years it started hanging up more frequently on the start of a print job. On first power up had a 900 error about ink back pressure, cycled power and another 900 error. Pulled out ink cartridges and tried again getting another error but ran longer. Cycled power and this time it succeeded. The test page didn't have yellow on it.
Summary: Worst Customer Service! Waited 2 hours, told it is normal for this printer NOT to print if it does not have ALL the ink cartridges filled, even though it is set to print in black ink only. I bought this because it had high reviews on Consumer Reports, but this is a scam. Constantly jams, can't enable USB and WiFI at the same, turn itself on at 1 AM everyday to spit out ink on its own, supposedly its a safety feature so ink won't dry, it takes 5 minutes for this printer...
Summary: The Pro 5500 arrived as promised and is performing as expected. I used the previous Lexmark quite heavily and was pleased about the less cost per printed page. I used the Return Cartridge program, which further lessened the cost of printing.