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Lexmark-officeedge-pro5500.33490270
9.0 out of 10

Lexmark OfficeEdge Pro5500

Great Deal: $419.16

Reviews and Problems with Lexmark OfficeEdge Pro5500

Showing 1-10 of 61
Overall 4
4.0

Failed after 2 years

J. Safar, Amazon
25 March 2014
  • Summary: So we received a fax today and there was some kind of error. I would see the fax icon and it would say printing page 1 and get stuck there. There apparently is no way to reset this printer's memory. I spent over 2 hours with Tech support after waiting 1 hour on hold (3 hours wasted) only for him to tell me I have to replace the printer since it is out of warranty.
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Overall 2
2.0

Seems like an ink selling scam

Juho Viitasalo, Amazon
17 March 2014
  • Summary: Printer has worked fine and by all means if you don't care about buying unnecessary ink then I think this printer is not so bad. But if you are like me who thinks that a product claimed as a pro class printer, also pricey, should not include any ink selling scam stuff, don't buy it! I have mainly printed black and white with the printer. Still the color inks were consumed noticeably.
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Overall 10
10

From HP paper mess to Lexmark paper reliability

Lamp, Amazon
8 March 2014
  • Summary: I was fed up with the way HP (3 in 1 copiers) "don't feed" paper. HP "service?" had no solution for paper feeding mess. I eventually gave up on three of HP printers. Obviously I'm a slow learner. I later tried a small Lexmark S420 printer, I has been doing duplex printing for over a year without a mis-feed or paper jam. I recently replaced the HP junk with the Lexmark pro 5500 and it is living up to my expectations of reliable paper handling. No other problems either.
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Overall 2
2.0

Arrived Broken

Juley Karns, Amazon
7 March 2014
  • Summary: Despite the reviews I purchased this printer and to say I was greatly disappointed would in itself be an understatement. I never got past the point of the ink cartridges not working. Feeling confident of my abilities I went to the website and found out what the error message meant and learned that the ink cartridges were not sealing properly so the pressure needed could not be achieved.
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Overall 10
10

Good upgrade

Photo.Nomad, Amazon
2 February 2014
  • Summary: Originally had a Lexmark Pinnacle Pro 901. Worked fine initially, but over the years it started hanging up more frequently on the start of a print job. On first power up had a 900 error about ink back pressure, cycled power and another 900 error. Pulled out ink cartridges and tried again getting another error but ran longer. Cycled power and this time it succeeded. The test page didn't have yellow on it.
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Overall 10
10

LEXMARK PRINTER

Robert T Swanfeld, Amazon
15 December 2013
  • Summary: PACKAGE ARRIVED ON TIME AND IN GOOD SHAPE.THE PRINTER WAS AND EXCELLENT PRICE.THIS MACHINE IS THE BEST PRINTER I HAVE EVER USED.I HAVE BOUGHT 5 MORE FOR MY COMPANY
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Overall 2
2.0

Worst Customer Service and Product Ever - Avoid

RAY, Amazon
11 December 2013
  • Summary: Worst Customer Service! Waited 2 hours, told it is normal for this printer NOT to print if it does not have ALL the ink cartridges filled, even though it is set to print in black ink only. I bought this because it had high reviews on Consumer Reports, but this is a scam. Constantly jams, can't enable USB and WiFI at the same, turn itself on at 1 AM everyday to spit out ink on its own, supposedly its a safety feature so ink won't dry, it takes 5 minutes for this printer...
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Overall 10
10

Great machine

Amazon Customer, Amazon
23 October 2013
  • Summary: The Pro 5500 arrived as promised and is performing as expected. I used the previous Lexmark quite heavily and was pleased about the less cost per printed page. I used the Return Cartridge program, which further lessened the cost of printing.
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Overall 2
2.0

Very poor product

Reading Mom, Amazon
30 September 2013
  • Summary: I received this product but was not able to get it to scan or email after several hours working with the support. In the end the online / phone support tried to charge me additional amounts to get the driver installed (not the one that came with the product) and to get it working. I was very very disappointed and trying to get this set up wasted several hours of my time. Don't make the same mistake I made!
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Overall 8
8.0

good printer

Bruce, Amazon
31 July 2013
  • Summary: After having two other brand printers die in a short timespan (about 2 years) I decided to upgrade to a office level printer for my home office. I did extensive research and decided on the Lexmark Office Edge Pro 5500. When printing textual documents the quality is the best I have ever seen. When printing graphics not so much. More than good enough for home or small office use, but as one review stated you might not want to print sales brochures on it.
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