Reviews and Problems with Lexmark OfficeEdge Pro4000
Showing 1-10 of 12
Unreliable printer with unfriendly customer service
29 December 2013
Summary: I bought this printer when my prior Lexmark broke down. Appreciated the low cost per page printing cost. But, this was the worst. I really needed a working printer ... was in a time crunch. Paid extra extra for expedited shipping. Got it, hooked it up and within a few hours discovered that is was defective. Called customer service. They were most disagreeable. Did send me a new printer but in their own sweet time that I then had to spend more time hooking up, etc.
Summary: Have to keep calling Lexmark to help get printer reconnected (wired) to computer. Lexmark customer service very helpful, but equipment is really sub-par. I will be going back to hp soon. Consumer Reports rated this Lexmark as #1. I disagree. Have this printer about one year and still continues to be problematical. Don't buy.
Summary: Consumer Report had this listed as cheapest to operate so I bought 2. 6 months later after people complained that ink ran out fast, and it does, they retested the copier over a long period of time and found out they use excessive amount of ink cleaning the cartriages. These copiers use color ink when printing in black and gray scale. If you want to print somthing fast forget about it! It takes 3 to 8 minutes if the unit is not warmed up.
Summary: Even when printing in black and white the printer uses color ink cartridges. They are VERY expensive and if you don't replace them the printer will refuse to print. I called Lexmark and their response was "that's just how the printer was designed." No wonder I got such a good deal on the printer. Wont be buying anything from Lexmark again.
Summary: Despite the extremely high rating of this printer in the 2012 Consumer Reports Buyers Guide, it is clearly NOT a best-buy. I spent 3 days trying to get this printer working properly as advertised. I could never get the wifi working - via Mac or PC USB (as required). Giving up on wireless, I focused on wired networking which also had major problems; with firewalls completely disabled even though they were configured properly, the scanning software would never work with...
Excerpt: Nice printer, but something wrong with the fax set up. this is for a volunteer Fire Dept. which we use every day. Had phone company out to see if it was the phone line. It wasn't. Actually bought the one year coverage, thinking I could take it back and get a new one, but I was wrong. Have to call some number to get a gift card. What a waste of time. Like I don't have anything better to do with my time, then wait for a gift card so I can go get another printer.
Excerpt: THIS PRINTER SEEMED LIKE IT WAS GOING TO BE PERFECT. HAD I.T. PRO COME HOOK IT UP AT $50.00 PER HOUR. AFTER MANY ATTEMPTS AND SEVERAL DOWNLOADS FROM THE LEXMARK WEBSITE THIS PRINTER NEVER WORKED! THE PRINTER ITSELF SEEMED FINE. THE DRIVERS WERE A NIGHTMARE! THIS PRINTER DOES NOT DESERVE 1 STAR.
Summary: Gekauft hatte ich das Gerät für meine Schwiegereltern. Ausschlaggebend war das gut lesbare Bedienfeld. Nach eineinhalb Jahren hat das Gerät nur noch schrottwert. "The next gerneration of buisness printing". Bei einer Druckmenge von 50 Blatt pro Woche und eineinhalb Jahren Einsatz komme ich zu dem Schluß, dass das Gerät ein totaler Fehlkauf gewesen ist. Die leichte Bedienbarkeit wurde mit kurzer Lebensdauer und teuren Tintenpatronen erkauft.
Summary: Das Gerät verliert im Ruhemodus seine LAN-Verbindung, sodass es neugestartet werden muss, natürlich mit ausgiebiger Tintenintensiver Reinigung. Die Patronen kosten soviel wie der Drucker, und halten nicht annähernd die angegebenen Seitenzahlen! Das Gerät braucht bis zum Ausdruck der ersten Seite nahezu 3 Minuten um warmzulaufen. Mein erster und zugleich letzter Lexmark. Bin ehrlich froh, wenn ich das Teil verschrotten darf, ich warte nur noch, dass die Tinte leer ist.