Pros: Good support and service. We've had fusers replaced twice and the whole printer replaced once for free.
Cons: Can't load cardstock or thicker papers to save its life. We've owned two printers and both have this problem. You can only get it to load if you baby each sheet as it picks it up with your hands. Fuser failures are common and also a source of paper jams. OEM toner is spendy!
Summary: The cost of having a service tech come to the office to look at it far exceeds the cost of the printer so that is not an option.
Pros: Good quality print for a reasonable price. Connected easily to our network. Has worked well until today. We have only done 2707 print jobs.
Cons: An error message came up today that the toner cartridges were not installed. I tried to eject the cartridges to reseat them. The carrousel jumps around and bangs against the front cover, but does not position the toner cartridges for removal.
Summary: I bought this to use with my new Mac after doing the research and finding out it was "mac-compatible." However, the scanning function through the Image Capture software launched automatically with no options and would not save to any file on my computer - it just disappeared every time. The customer service people at Konica Minolta, some of whom were very nice, told me that using the Mac software to do a scan was a software problem and I should call Mac.