Summary: I've owned this printer for just over a year. To begin with I was really pleased, it was easy to set up and the print quality was good but.... Just after the year was up I noticed the same problems others have mentioned, the print quality declined and photos started to get lines through them. I have done all the usual stuff such as cleaning print heads etc but to no avail. So it's in the bin and I'll have to look for a new one.
Summary: The printer worked well for a couple of months. Then I started to get problems with the quality of the print. These problems have continued and I cannot get a good print out. The printer has now jammed when I installed cartridges. This is the last straw and I will not be using this printer anymore. Very disappointing.
Summary: Too many bells and whistles and not enough basic printing. Nearly every time I use the printer it has an error, usually "printer not responding". If left on standby it does not print until you turn it off and then on again. This procedure is not only irritating but can be a real trial if printing postage labels, which then have to be re-printed and refunds claimed.
Summary: Printing is fine, when you can get it to feed paper through... The paper trays are flimsy and insubstantial, and the photo paper (good quality, branded) will not feed through. Have to load one sheet at a time, then it jams in the machine more than 60% of the time. Although the build quality overall seems good, the paper tray is terrible. Quite hard to set up, several teething problems requiring lots of browsing through the support website.
Summary: I bought a Hero 7.1 in February 2012. The first printer could only be switched on and off using the mains switch. But all other functions worked perfectly. After about 45 minutes on the phone to Kodak call centre they agreed to replace it. The replacement printer arrived within a couple of days. Unfortunately the on screen control buttons did not function. After a 30 minute call they agreed to replace the printer. Printer three arrived and functioned perfectly....
Summary: A word of warning if you are using XP: don't buy this printer! The print and copy functions work fine but the scanner causes my PC to hang and become completely unusable; the only escape is to switch off the computer at the on/off button. Hours wasted on the phone to Kodak support only to be told (on the third call) that it is not compatible with Windows XP. I put in a lot of research before making this purchase and nowhere did I come across this information.
Summary: SADLY I have had to alter my original revue (see below). Since we originally bought this printer, the first one lasted a month before breaking down with a fault Kodak could not fix. Having been through the online diagnostics and tried to get onto the chat line 27 times (yes 27) I eventually chatted to a very polite man who took me through all the diagnostics again to confirm it was no good and a new one would be sent. 5-7 days later, another came...
Easy connection but let down by poor photo printing
9 January 2012
Summary: I bought this printer to give me wireless printing facilities and provide a printer capable of printing good quality images to enter into photographic competitions, as well as general document printing. Setup was easy - it connected to my wifi network very easily, following the instructions in the Getting Started Guide, and the printer worked fine from both PC and laptop. ***** for that bit! But the print quality was very disappointing.
Summary: If you do not use Kodak photo paper the prints are crap, they look faded & washed out. I normally used Fuji film multijet photo paper in my HP 2575 all in one, the prints were as they looked on screen, bright & sharp. Even with the print quality at best with the Kodak using other photo paper the quality of the print was poor. If you used Kodak paper in the printer, with it set at best the print quality was as good as the HP at normal quality.
Pros: it has wifi, looks good,cheep ink
Cons: print quality poor, instruction book is only good as a door stop