Summary: I AM ANGRY ABOUT HP'S TECH SUPPORT AND SCAN DOCTOR SOFTWARE. YOU CANNOT CONTACT A LIVE PERSON ABOUT AN ISSUE NOT COVERED BY ALL THE 'BUILT-IN FIXES'. ALL I WANT TO KNOW IS HOW CAN I RESET THE PRINTER\SANNER TO A FACTORY RESET. MY SCANNER JUST QUIT WORKING...AND I AM CAUGHT IN A 'LOOP' AND CAN'T GET AN ANSWER OF WHAT TO DO. DOES ANYONE OUT THERE KNOW HOW TO RESET THE THING TO IT'S FACTORY RESETS??
Summary: This printer was such a disappointment. Pros: 1. Scanner function. Cons: 1. This thing goes through ink incredibly fast. 2. Significant difficulty syncing with (and remaining sync'd with) Mac computer. 3. Long warmup. I will never buy an HP printer ever ever ever again.
Summary: Printer worked good for about a year, thats when the fun began. I got an ink system failure notification one day and couldn't get it to go away; nor could I use the printer in the mean time. After researching the heck out of this, I tried all the troubleshooting methods I could find (cleaning the print head, etc). Finally I decided to buy a new print head. It cost around $60 bucks here on Amazon.
Summary: Got this printer two years ago. The installation was NOT easy. It took several hours of work to get it onto a simple WPA network with high signal strength. Once it was installed, it sort of worked, most of the time, kinda sorta, unless you actually wanted good looking output in which case you were out of luck. Colors were frequently muddy and or streaked, and periodically the black printhead would simply stop working.
Summary: After only 2 years, the printer suddenly says the printer head isn't compatatible. Followed mfg. advice for cleaning the print head and it still won't work. No new parts have been added/changed and only HP ink was used.
Summary: Easy set up all around. Scanning feature works well. Have had many HP printers in the past with no issues. We use this at home and do moderate printing of mostly word docs, but this printer eats printer cartridges. When I inquired about this at our local Staples store, they said they heard the same complaint from many customers. If you like investing several hundred dollars in cartridges then this printer is for you, if you don't, buyer beware.
Summary: Mechanically, this printer works fine. However, the problems with it lie squarely with the software. You cannot use allot of the basic functions without the HP drivers(which is unusual for most printers). However, the HP drivers are full of bugs. The drivers once corrupted some of my other software. Secondly, you cannot install the drivers and printer software without the massive amounts of bloatware that the printer comes with.
Summary: I knew this product was used, and was told it just needed black ink. When I finally received it , it not only needed black ink, all the ink cartridges were low and wouldn't even print a pic! If I had known this I would have just bought it new. By the time I buy all the ink will have paid as much as a new one. Will NOT be purchasing anything else from this seller!
Summary: I had an HP photo printer for about 8 years. It was the most wonderful printer I had. The ink lasted forever and the pictures were amazing. So, when it broke (from over use), I decided to stick with the hp brand and get this printer. I had none of the problems others have had with set up or connectivity. It was a breeze to set up. It prints every single time I send something to the printer, whether it is from my pc or my mac. The print quality leave much to be desired.
Summary: I inherited the HP Photosmart Plus because it was bought for an international visitor days before departure from the US, and the brand-new unit would not work out of the box. We spent hours on it, but could not get it to recognize its own HP ink cartridges! Finally, we called technical support, who ran through a battery of standard issues before concluding that I needed a new print head. We received the replacement print head and promptly installed it. It was of no use.