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Question: Paper jam.

After printing just a few pages on my new printer I got a paper jam. I cleared the jam but the error message will not clear. I have looked a every accessable area of the printer for any tiny bits of paper but can not find any. Don't know what to do at this point except return the printer to where I bought it.

  • Re: Paper jam.

    Best thing to do is take the toner out; sometimes the paper can be stuck under there, although you cannot see the paper jam, look very closely where the ink goes and see if it’s there. After that, unplug the power from the back on the printer (do not just turn the printer off, you have to take the power cord out) after it’s out for about 60 seconds, plug the printer back in and see if the paper jam has been cleared. If it still doesn’t work, here is a link that can help you; http://www.computerhope.com/issues/ch000980.htm

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