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Question: There is no touch tone on the keypad?

Using my HP 8500 Pro wireless print...
When I am faxing a document using a calling card, I keypad the card telephone number and when I am asked for the card code to authorize it and I enter it on the key pad there is no touch tone and therefore the card code is not recognize. Why no touch tone keypad?
Roman Roos
romeroos@msn.com
612-868-1463