Excerpt: Don't buy. Several problems as in a previous post that I found only after we purchased. Only had three weeks. Problems started first couple of days. All the lights on printer display will suddenly blink on and off. A box will appear on the computer saying " there is an error please turn off machine". When you turn it off as directed it comes back up it says that it was an "incorrect shutdown" even though you used the on/off switch as requested.
Summary: Last HP I'll buy. HP's own website stated the unit has 4800 dpi OPTICAL resolution. Based upon my need for high resolution scanning, I purchased the unit. Once received, unpacked, software installed, etc., I scanned my first image. The ONLY scanning options were 75, 100, 200 and 300 dpi. The 300 dpi had less quality than my prior Brother MFC machine. I contacted HP's customer no-service and was given help from a clueless Tech 1.
Summary: The minute this printer connects to an ASUS router, WIFI or Ethernet...it dies. 3 different model ASUS routers, latest firmware - including the AC-87U, and it doesn't work with any of them. HP has sent me a replacement - and the same thing happens. Almost 30 other devices on the network, and none of them have a problem.
Piece of junk. Nothing but issues. Tomorrow's trash.
10 September 2014
Summary: I am very disappointed with this printer. I have had it for 6 months, and have never been pleased with it. Here are the issues I have had with it: 1] scanner ADF feeder always pulls paper sideways, never straight. 2] The printer has all sorts of trouble picking up different kinds of paper namely photo paper and envelopes. But I have also run into issues with it not picking up regular stock paper as well. 3] The alignment and text clarity has never been great.
Summary: I started using this printer 2 weeks ago and got a false Paper Jam error that could not be cleared ( I never had a paper jam, just the error). I spent an hour with HP consumer technical support (this is a home-use printer). Went through all of the troubleshooting steps I had done multiple times before calling and the error could not be cleared. I thought I was getting a new printer but TA DAH!
Summary: The setup stops at loading paper in the tray, a very simple task. The setup screen even shows you how to load paper but the printer cannot pick up paper from the tray. Setup halts and repeats error messages to load paper.
Summary: I purchased this printer from hp's online store. The setup went smoothly, and I was able to print scan and email from my iPhone, ipad and Macbook Pro. The unit had a paper jam on its first duplex page, which cleared easily. The unit, however, would not clear itself of the "paper jam" message.
Als HP-Aktionär kann ich jetzt den Niedergang der Firma verstehen
22 May 2014
Summary: Den Drucker habe ich jetzt seit 8 Monaten im Betrieb. Vorgänger Drucker der letzten 20 Jahre waren EPSON, CANON, BROTHER und SAMSUNG, alle Laserdrucker. Dieser HP Tintenstrahldrucker ist, obwohl im Stiftung Warentest gut getestet, gegenüber den Vorgängern ein großer Mist. Der Drucker wird über Internetanschluss WiFi betrieben in einem kleinem Netz von 4 PCs.
Summary: Der Drucke produzierte von ersten Ausdruck ab horizontale Streifen, die Bilder sind völlig inakzeptabel. Es ist mir unverständlich, wie man ein solches Produkt auf den Markt bringen kann und wie es in bekannten Tests auch noch Testsieger werden kann. Dank amazon schnelle Lieferung, ebenso schnelle Rücksendung und Erstattung!