Excerpt: I have only had this printer for two years and I now have to replace it. It stopped working when I really needed it. It displayed a printer head error message that suggested that the print head needed to be replaced, but when I tried to find out how to do it, it turns out that on this model you can't replace it. It is out of warranty, so I am out of luck.
Excerpt: I had this printer almost exactly one year when it quit. So I had now warrenty and HP was not helpful. I get a message that says that the print heads need cleaning. I followed all directions and nothing works.
Excerpt: They should have named this printer, and likely many others, INKDEBT. I was replacing the ink so often, I began setting my printer to print in draft form and only black ink. Did not matter...I have been REPLACING EVERY MONTH, and only printing about 50 SHEETS A MONTH. I even started writing the date on the cartridges as I couldn't believe I was replacing them so often. I called the HP IT line.
Summary: I had a difficult time trying install this product. I still can't get my computer to print from the computer and my fax is not hooked up yet. Have to hire someone to come in and finish the installation. The disk would not download and I did not have the time to try to do it online. And every customer service rep was a foreigner and I could not understand their accents.
Summary: This printer has great look, and features. The major problem with this printer is even if you have BLACK INK but one of the other colors are empty you CAN'T print nothing until purchasing the other empty cartridge. Also even when you don't use the color it will evaporate or something because it will not last. I will not purchase another HP printer. This is the second one I purchase that do the same thing. I'm shopping for other brands that I can depend on it.
Excerpt: As everyone else has said, it will not print if another cartridge is out - and I don't know why it goes through so much color when I use it for business rarely printing anything in color. But my biggest issue is I've had it for under a year, and the feeder went out about 3 months ago, again I use this for business, so I started scanning and faxing by putting one document on the glass at a time - what a headache. But now - that is not working too.
Excerpt: I have had one major issue with this printer - it uses ink very fast. It will also not allow me to print in just black and white when a color is out. The thing is that I rarely use color. I am not sure why I am running out of ink so quickly in the first place. I have printed maybe 40 color pages in under a year and this will be my third time to replace color ink. I have had previous printers that did much more than that.
Excerpt: After 20 months of light use, printer was stored for a few weeks during home renovations. When it was returned to service, it was toast. A dreaded "Ink System Failure". All HP's recomdations were to turn it off, in every concevable manor. It can not be fixed. We were offered a refurbished unit at a special price. Checked local stores. A new one is less locally, but I'm looking for another brand. Wishing I didn't have an HP laptop also.