Excerpt: I am getting a refund for my replacement of HP LaserJet Pro 400 MFP M425dn. The copier function produces copies with lines, as soon as it is installed. My second try took 11 days for the lines to appear. There is a firmware fix, written 9/4/2012, but it doesn't work either. I really like the unit, but need the ability to make a copy without black lines.
Excerpt: Just received my second HP LaserJet Pro 400 MFP M425dn. The first units automatic document feeder didn't work. The second unit has a bad scanner which produces black lines on all scans and copies. I'd say HP has a quality control problem which needs work.
Excerpt: Automatic document feeder DOA. Everything works fine except when using the automatic document feeder. Copying, scanning or sending faxes with the ADF results in a solid black page. Scanning, copying, or faxing by manually placing document on glass is fine. Disappointed since it never worked. Defective out of the box. I am returning this to the reseller and purchasing another brand.
Cons: First printer arrived DOA. Newegg wouldn't allow cross-ship had to request refund and order another printer. New printer arrives week later and this time scanner doesn't work (all scans/copies/faxes are nothing but black vertical bars). After 2 hours on phone with HP support eventually reach agent that says a non-publicly available beta firmware update will fix the issue and that they would email it to me, then promptly get disconnected. Two more calls and and two mor...
Excerpt: Although it was fairly easy to install it only worked for about 1 day, not what is expected from a new printer/fax/copier. After one day all faxes sent out ended up being all black at the receiving facility. Could not get it fixed with a technician via phone. Sending back.
Excerpt: This has been the worst printer of my life. I know I sound like I'm exaggerating, but trust when I say that this has been my nightmare. I 1st bought this printer a month ago, from the start a vertical black line going down the center appeared, I called HP, they were kind enough to send me a replacement. Got the 2nd printer, same issue. So finally they sent me a 3rd printer SAME ISSUE. This model is defective and I've never been so dissatisfied.