Reviews and Problems with HP LaserJet Pro 400 Color MFP M475dn
Showing 1-10 of 11
slow double sided scanner and can't scan large number of pages
Mini and George, Amazon
4 April 2014
Summary: It prints well, doulbe sided too. And it can scan legal size documents from the feeder. But the setting for legal size has to be set via computer, rather on the printer itself, or it doesn't take. Plus the scanner can't handle more than 10 pages to scan at a time. I bought it b/c it can scan double sided. Again, duplex scanning has to be set on the computer before you can do a double sided scan.
Summary: I wasn't quite satisfied with the scanner quality. I've written a detailed report about the issues here: [...] Basically, it fails to pick up light gray values, and has rainbow distortions on some scans.
Pros: The printer is ok, and if you don't have high scanner-expectations, the scanner is ok.
Cons: I wasn't quite satisfied with the scanner quality. I've written a detailed report about the issues here: http://theonemanitdepartment.wordpress.com/2013/11/29/hp-laserjet-400-m475dn-scan-quality-review/
Summary: I've been an HP person for many years in terms of printers and computers, but I have to say that I think the quality control is falling off. This printer just doesn't feel sturdy even though it's in the higher end price wise. If I'm printing a multi page doc, sometimes it will freeze up and not finish for 20 minutes or so. Print quality itself is fine and the machine could be so awesome but it's just not there.
Excerpt: There is a major bug in the firmware of this printer. Otherwise I'd give it 5 stars. I have been through 2 printers, 3 formatter cards, a fax card, and a general run around from HP. They are loath to escalate, and even worse at admitting a problem. Certain multicast packets cause the printer to reboot every 5 minutes. May not be a problme in an office setting, but multimedia devices send out a packet that the printer can not handle. Go to HP forums for progress on this.
Pros: Accurate Colors, Color Is Vibrant, Efficient, Fast, Quiet, Sharp Detail
Summary: This printer is great, except one HUGE issue. The scanner is completely worthless. Every time I try to scan a simple 10 page max document through the automatic document feeder, there are paper jams and my pages even get shredded on the side. Several pages often also get skipped. This is effecting my business to the point where I don't want to deal with scanning anything. I miss my Brother.... The printing quality is excellent though...
Excerpt: Machine seems to bw working now. We have had trouble with settings for copying and scanning to color. originally it worked just fine. Then color scan/ copy went really faded and streaky. Printing in color was fine from start so we know it is not low toner. After speaking to hard to understand technical support on Friday, it looks to be working again. We don't know what changed though.
Summary: Nun, hier ein erster Eindruck des Geraetes. Auspacken und Inbetriebnahme lief einwandfrei. Leider waren die mitgelieferten Treiber-CD's fuer MAC hoffungslos veraltet und daher nicht zu gebrauchen. Nach Herunteladen der Treiber/Zusatzsoftware von HP lief alles reibungslos. Drucken, (duplex) Scannen bis dato tadellos. Auch Scannen direkt auf mein NAS funktioniert einwandfrei.