Summary: I bought this network printer last year for my office. It replaced a noisy Dell printer. So far, I have had to call the service guy 4 times altogether. 3 times there was a software glitch. The 4th time he overhauled the whole printer and replaced some parts. It seems to be fine now (fingers crossed). Fortunately, it is still in warranty. Other than that, it is a excellent office network printer. Unfortunately, the toner only lasts 10,000 copies. That makes it expensive.