Cons: -Runs out of ink after about ten color sheets of paper 8.5X10" -Scratches very easily -Hard time connecting to Wi-Fi -Jams every five pages or so -Expensive ink -Doesn't accept other brands of ink (off brand)
Summary: We are a video production house and use 6 Epson printers of various models. This 840 has been nothing but trouble from day one. Doesn't recognize genuine epson cartridges. Freezes up in the middle of the print. Shuts itself off and then reboots. All for no rhyme or reason. Purely at random times. Buy a different Epson model. Artisan's are great.
Summary: I am embarrassed for Epson, for selling the 840 Workforce printer that cannot work with the Windows 7, 64 bit operating system. Have downloaded the supposed "updated" drivers for this printer/software configuration several times. As others have seen, and noted in various chat rooms; this printer does NOT work in a 'wireless' mode with a 64 bit OS. When loading the drivers, Windows error message says - NOT COMPATIBLE with this Version of Windows.
Summary: i have bought many printers in my live and i have never seen one this bad. first off the wifi printing never works i have to set up the printer again every time i want to print. the worst part is the 2 trays. i wanted it so that i could print regular documents with the second tray and keep photo paper in the in the first. the first tray holds about 150 sheets of paper and can hold all types of paper while the 2nd tray holds 500 sheets of plain paper.
Summary: My scanner started to show a faint line about 2 weeks after I purchased it. Over time the problem got progressively worse. Now the faint line has turned into a very dark line, and 3 other faint lines have appeared. Scanned documents are now very difficult to see. I contacted Amazon about fixing or refunding my purchase and they were not very helpful. They said they were sorry but would not help.
Summary: The Epson arrived mid-June, 2011. After some initial difficulties setting up the wireless capability, was pleased with its speed and performance although it felt flimsy and temperamental. After managing through several paper jams (I use only high-quality paper and followed the Epson directions perfectly), so not the paper's fault), I thought we were through the start-up issues. Alas, this was not to be the case.
Summary: I like this printer except for the fact that the wireless feature only sometimes work. You can scan stuff wirelessly but not print. That was the main reason I got it and so far it sucks. I have a brother 2270 laser printer that works flawlessly. I looked up the problem in the guide and it was absolutely no help. Fixing it is about last on my priority list since it will probably be a day long project of calling customer support and it probably still would not work.
Summary: When trying to send a fax, I hear the dial tone, I hear the ringing, I hear the fax at the other end pick up, but no matter what fax machine I try to send a fax to, the Epson says "No answer" and is unable to send a fax. I mean how difficult is it to send a fax these days? Why couldn't Epson get it right? I've searched online for others with similar problems and it seems to be a somewhat common problem. I feel I'm in for a long fight with customer service.