Receiving faxes when you have comcast or other service for phone does not work
Tucson Traveler, Amazon
13 February 2013
Summary: Had high hopes for this product but major disappointment. I haven't been able to receive faxes and after much searching on google, finally found the small print on Epson site saying it "may not" work if you have digital phone service like through your internet/cable service. This isn't in their literature but rather was a response to someone's question about how to receive faxes.
Summary: Amazon, with their usual grace, has agreed for return of this device. I received the unit at 4:00PM and installed it right away. The installation went reasonably well on both Windows 7 and Vista, though on Vista I got many notices that Windows Installer was not correctly installed. Testing the functionality also went reasonably well. Very good print quality, single or double sided.
Summary: The first Printer sent to me lasted 1 week. The second printer lasted a few months. It has now gone into hardware failure. I will say that Epson is willing to replace these hunks of junk. They will replace them only after you give them a credit card and basically purchase a new one until you send them the old one. I decided that it really is not worth my time anymore to bother with them. It is the last Epson I buy.
Summary: I got this to replace my scanner - figuring that the all-in-one would be good and wireless is a plus. Well, the printer is OK, although we did have one problem that wasn't fixable, so had to have the unit replaced (while still warranty). The "help" part of the online manual is a joke, but once I contacted the company they did replace the machine promptly. The scanner is problematic. It works sometimes, but doesn't sometimes.
Summary: I called Epson and asked exactly which printer would best fit my needs. The Artisan 837 was their suggestion. When it came, the box had been heavily damaged, with big open holes punched in two sides. I told the Fed Ex driver that I didn't want to accept it, but he came in with me and together we unpacked it. Honestly, it looked fine. He left, and the next day I installed it.
The Epson Artisan 837: Don't buy this printer if you print on card stock or heavier papers!!!
KJA in St. Louis "KJA in St. Louis", Amazon
28 May 2012
Summary: I'm really not sure why Epson's Artisan 837 has the word "Artisan" within its title. It's a great printer if you're ONLY going to print on textweight paper and photo paper. However, if you like to print on CARD STOCK or coverweight papers -- this is NOT the All-in-One Printer to buy! I've had several Epson printers over the years... and I've never had a problem loading card stocks and heavier coverweight papers in the top-feeding paper tray.
Summary: I thought I was getting a great deal on this printer when I picked it up for $120 at Best Buy six months ago. It was quite bulky and heavy and difficult to find a place for, but it had all the features I wanted, including an auto-document feeder and a fax line. It prints text and color as well as any inkjet printer I've ever used. Photos are excellent -- well above what a drugstore could produce. And then it broke.
Summary: It's a good printer, and it does everything, but it's a bit confusing and it has at least 2 major problems. The main one is paper jams- it constantly takes in multiple pieces of paper at once, rather than one piece at a time. This is especially the case when you have multiple types of paper in the tray. We often have to leave just one piece of paper in tray, cause otherwise it will take in multiple ones.
Summary: Purchase any Epson printer with caution. All of a sudden my Epson printer driver software has decided to not recognize non-Epson ink. If you buy an Epson, you will HAVE to use Epson ink. And it ain't cheap! I won't buy an Epson again ... no matter how good they are. I print a lot. Thousands and thousands of pages over the years ... pictures and lots of letters. I went through several thousand dollars worth of Epson Ink cartridges ... wanting the best image on paper.
Summary: I have owned and/or reviewed over 5 different kinds of printers/printer-scanners/all-in-ones and this one, BY FAR, has been the most worthless piece of equipment I have ever had the displeasure of owning. It weighs a metric ton, the paper tray alone is like a Rube Goldberg nightmare, it doesn't recognize it's OWN ink carts and tech support is horrendous.