Summary: Not sure what all the fuss is about because my 968w has been operating near flawlessly for over 4 years now. The paper feed on top gets jammed every now and then but that's it. Otherwise it's a tank that needs nothing more than ink fed to it.
Summary: This printer was a replacement for the same model which I had previously purchased but my cats, who napped on it, broke the feeder tray. I'm happy to have located another printer of the same model. Now I'll simply put it in a room where it won't be used as a cat perch!
Summary: This printer replaced a AIO962 that I had over 6 years. This unit is all it was advertised as being. Ease of installation and set up. I am extremely pleased with the quality of the finished product, especially the photos. Quality and color are very professional.