Excerpt: I bought this Dell AIO948 in March and by June I was having problems with it. Spent endless hours on phone and "live chat" with tech support and still had problems sporadically with the "stand alone" fax and the fax modem. Would only work part of the time. They sent me a refurbished printer on July 3 and called back to see if it worked. Told them it was doing the same thing as the other one. They said they'd call me back the next day to check on it more thoroughly.
Excerpt: The printer was on sale when I bought my Dell laptop on-line for less than $100. The price was great and it offered printing, scanning , copying, and faxing. The quality of the print is good but it inhales ink that is very expensive. The scanning is slow and not friendly at all. The fax works fine but it is slow and requires a direct connect to a phone line.
Excerpt: I bought this printer to replace my Lexmark 6150. Part of the reason I bought it is because it is part of Dell's RED line, so part of it goes toward the efforts to help out Africa. I've never owned a Dell printer before, and have not been impressed. The sleek look is outweighed by the fact that it will cost you to own it.
Excerpt: This is my second Dell printer (had the AIO 962 before) and I will NEVER have another one. The "stand alone" fax will work for about six months and then it is just sporadic. Dell replaced the first printer and the second one is doing the same thing. Tried to get tech support help and they are saying that this printer came from Canada - so they can't help me. They are the ones that sent it to me and they say it came from Canada - what a joke.