Terrible customer service and printer causing streaks
Amazon Customer, Amazon
17 April 2014
Summary: We had the printer for less than six months when it started leaving a faded streak down the right side of the paper. I called technical support (which is based out of the Philippines according to the agent and his supervisor) and gave me the run-around. I had paid for a replacement print head and still had the problem. Their little trouble-shooting guide said they needed to replace the print head and they wouldn't listen to my explanation that I had already done that.
Summary: Owned this about a year and I've hated it. DOES NOT DO DUPLEX SCANNING!!! The web configuration page is terrible and non-intuitive. Print Quality is average for color laser, about what I expected. Should have purchased a Canon MF8280Cw for half the cost.
Summary: I never write reviews but everyone should be warned that according to Dell your warranty does not start from YOUR date of purchase. The warranty starts from the date Amazon or 3rd party bought it from Dell. Which is ridiculous because that would not happen with any purchase from Best Buy or Radioshack. Warranties on brand new products should start from consumer's date of purchase.
Summary: Run away. One of the worst purchases I have made in many years. The print quality is quite nice. The rest is downhill. It requires hours and hours on the phone to set the printer up wirelessly (which requires a separate card so just be aware). The wireless function is iffy. The set-up on a Mac is a nightmare. All-in-all there are plenty of quality Multifunction Color Laser printers that far surpass this Dell.
Beware - Add $99+ for Wireless ... if you can find a "dongle"
6 March 2013
Summary: Checkout the product description. It says that a dongle is needed to make this printer wireless. But there is none to be found on the Dell web site, and Dell customer service could not find it for me.