Summary: I have owned this printer for several months now and have been extremely disappointed. I can't imagine anyone using this machine for business purposes. I bought it for personal use and do a very limited amount of printing and it goes through ink cartridges like you wouldn't believe.
Summary: Did all troubleshooting there was to do on and off the phone with tech supp. All I got from them was " It must be your comp not our printer!!" I set it up wireless and the printer still would not receive commands from the computer. The Software installed let's you check the Status of the printer.
Pros: Awesome printing, copying, a little slow when scanning- all this done by USB. B&W was just WoW!
Cons: Got this in May 2011, then here about 3 mos. later, suddenly my comp gives me a little pop up that says 'device on usb malfunctioned and the computer cannot recognize it.' Re-installed drivers and checked the device manager and all that is shown there is "UNKNOWN DEVICE".