Summary: This is an Enterprise class network printer, not a consumer product. Once set up properly, it performs flawlessly in every respect. Imagine 10, or more, users simultaneously being able to fax/print/scan, and you'll see that complexity cannot be avoided.
Summary: Thought I'd pop a note in here as we are on our second machine and I have some experience with it. I didn't buy this through Amazon - got it locally. It IS a sensitive machine, and there ARE issues with toner replacement warnings (just take them out, shake them, put them back in a couple of times to get more usage out of them!) - however, it has been a good copier for our church office.
Summary: I have owned the predecessor of this machine, the MF 8450c for almost 3 years. The "replace toner" light comes on and the machine locks up with plenty of toner left. I learned to pull the cartridge out and put it back to reset the sensor. It would work for a while and do it again. This would go on for 6 months before I saw any decline in copier quality! Canon said no way to disable this.
Conclusion: I just bought my second MF9220 for use in my church office. The first one lasted 3 years and many thousands of copies. It is fast, works well in our office network, does double-sided prints well, handles special paper well, and is reliable. We had the first unit repaired a couple of times, but it needed an new fuser and was too expensive.
Conclusion: Not very professional to offer a product and then not keep your drivers updated for the most current operating systems. I think its time to throw this away and get a real professional piece of equipment.
Summary: Paid almost $800 for this machine plus $200 in expedited shipping and this printer barely lasted two months. It was used on a daily basis by two people in a small office, I would hardly call this a demanding workload. As a matter of fact, the $25 printer from Walmart, purchased on the same day, is still working like a charm.
Conclusion: There is no shortcut for printing or scanning - you must navigate a click through menu every time. The printer reports that it is out of ink and refuses to print until you buy more toner from them while the existing cartridges are still half full - you can even take them out and shake them and hear the ink sloshing around. One year into ownership this is beginning to break - the plastic little mechanisms on the inside where you slide in the toner cartridges wear out.
Excerpt: It takes about ten steps to do anything - there is no quick print or copy or scan button - you have to navigate the menu which is on a digital screen. The system tells you the ink is out when the cartridge is still half full and you can hear the ink still sloshing around if you shake the cartridge. On the plus side it doesn't jam.
Cons: False Low Ink Readings, Hard Setup, Hard To Use, Unreliable