Canon dealers won't service this model. You are on your own if it breaks down with any problem.
Jeremy D. Rodgers "jocdoc", Amazon
3 weeks ago
Summary: Works great for about 2 months then lost ability to print to 2 sides then finally print at all around 8 months. The kicker is NO CANON DEALER WILL SERVICE THIS SPECIFIC MODEL. I CALLED 6 AND GAVE THEM THE MODEL NUMBER AND THEY SAID "WE DO NOT SERVICE THAT MODEL AND NO ONE ELSE DOES EITHER. You are on your own on this model. Canon needs to have their authorized service centers required to service their product.
Summary: The cartridges are supposed to be good for 5000 pages. The one that comes with it is a 'Starter' cartridge which is only good for 2000 pages. After 1500 pages it started nagging us with the 'Prepare Cartridge' message (meaning take it out and shake it to redistribute the toner) on the console. No amount of shaking makes the message go away now but still no problems at all with print quality 500 prints.
Summary: We purchased this machine and 30 days later it was making a weird noise and jamming like crazy. I returned it to get another mailed out and the exact thing occurred in the same amount of time of recieving this machine. Do not waste your time.
Summary: Canon is supposed to be a good company for printers and copiers, but this model is the absolute worst ever! Using the multi purpose tray requires answering the "beep" each and every time you want to print an envelope if you have the default set to "auto", I can use the MP tray to print checks and the drawer for all else, but god-forbid I should expect the printer to recognize an envelope without getting up and switching the settings.