Summary: Bought this to replace Brother multifunction which started to fail mostly as an office printer and scanner. * If you are installing on Windows 7 do not use the install CD - you need to download the latest MF Toolbox from Canon's website. Install that first then the drivers (also Canon website download). To install the MF Toolbox you'll need to note the download directory then locate and run the Setup.exe file.
Summary: When this works, it is a fine printer and scanner. But the problem is that almost every time I need it, something doesn't work. Either it has lost connection to the network, a glitch requires a restart, or I must leave my office to hit a button on the remote printer. It is almost never a smooth operation. Due to the aggravation factor, I deducted stars. Please note, the people at Canon customer service are great..
Summary: We have owned our printer for just shy of 2 months. We use ours for general home use and have really liked the printer itself thus far. However, the 3 star rating is because we have already depleted the "STARTER" toner cartridge and we haven't even gone through a single ream of paper yet. So after speaking with a support technician, let me explain some things that we didn't fully understand before purchasing.
Scan is taking a long time, if double sided scanning is important, consider another printer
Mermaid T "Mermaid T", Amazon
23 January 2014
Summary: Overall, I do like this printer. I got this all in one printer from Amazon for $180. For the price of it, the unit is definitely worth it. The scan takes about 25-30 seconds per page. If you have a double sided document that you like to scan, well that will take about 1 minute per page. What happened to the buffer? How come the system can't scan to the memory and then transfer over the network?
My unit bricked itself. Local service system is aweful. Warranty exchange program is AWESOME.
Amazon Customer, Amazon
31 October 2013
Summary: First, the single data point I have is the product is fragile. The unit I got bricked itself even though I had barely used it. I found it one day in a firmware "download mode", and after a few exchanges with Canon service they identified it as some kind of EEPROM problem I needed physical service for. A perspective: The printer this is replacing for me is a 15+ year old 600 dpi HP LaserJet, which is still working.
Summary: After using the unit for two days, here is what I have found: What's good: The software works well; if you follow the instructions, setup is easy enough; quick printing and copying. Scanning works well when the document feeder works (see below). What's bad: The document feeder gets paper jams 50% of the time when doing double-sided feeds. When it chokes, your scan job is ruined and you need to start over. And, if it jams once it won't work ever.
Summary: UPDATE: I have found a way to make the unit work with some functionality in Win 8.1. It's necessary to completely clean your system of all traces of the drivers, then do a clean reinstall of the Windows 8 drivers from Win 8.1. It's not simple (removing all the drivers is not as simple as you'd expect), but it's possible. I'm not sure why Canon tech support didn't mention this possibility; maybe they haven't tried it.