Excerpt: Got this printer for a business woman who's here on a working vacation. The constant loss of wireless connectivity was a cause of great aggravation. I was repeatedly unloading/reloading the driver. The quality of the printout was excellent when working, though.
Excerpt: I bought this as a second printer so I could print via computer at the office. My HP printer was not compatible with the service. All I really need it for is just printing letters and statements and bills. I do the faxing and scanning with my HP printer. It works fine for this and is much quieter in operation than the HP is. I use it via WIFI and this works great!
Excerpt: I followed all the set up instructions to make the printer wireless, but the printer didn't work. I am not a "high tech" person. So, I ended up calling support. We spent quite some time on the phone. Eventually, the representative was able to help me connect to the network. Periodically, I receive a message saying it isn't connected to a network. Since the internet is working fine each time, I rebooted the printer, and it once again picks up the network.
Excerpt: this printer has paper jammed at least three times while printing a multiple page document on both sides . the color prints appear muted , washed out with just plain poor color quality . should have replaced my worn out printer with another photosmart .
Excerpt: Once I was able to get the printer attached to my computer it works just fine. I haven't had time to explore all the options. The printing is of good quality and the time printing is fast. I rated it the way I did as I said I haven't explored or used all the options yet. I am excited to explore what this printer can do for me and my family.
Excerpt: It's a nice printer but the wireless set up is not easy. I still can't print from my phone, which is one of the reasons I bought it. Doesn't come with the USB printer cable, cost me $15 more for that.
Excerpt: I had an HP Photosmart Premiun and one day it just died after about 3 years. That was a wonderful machine. (all in one with fax) I needed a replacement that I could afford and I just use it here in my house for personal papers and the usual. I print out all my confirmations and interesting news articles. I guess I use it a lot. I wanted color copy, scan, print, fax. I just made a picture from an email. Wanted 4X6 and could not figure out how to change the tray for that.
Excerpt: I loved everything about this printer except the print quality. The print quality was awful. It was like I wrote in pencil, and if I chose best quality, it took a very long time to print and only came out as good as draft quality on my HP printer. I would not recommend this printer.
Summary: I had made the mistake of buying this product over a weekend and when I tried to call customer service- the only way I could reach out to them was over chat. Not very helpful as the wait time to reach a customer service chat person was very long. I gave up. This is a basic machine and print quality is not as sharp as I would like.