Excerpt: The out of box experience was poor. I have a mac and was on the phone for an hour trying to get connected. Finally, and the first two sheets were generated by the printer. OK. The 3-6 were the same letter that I printed from my computer.
Excerpt: Bought this August. Set up went well. Three weeks later, it suddenly refused to print from my mobile devices. Any command to print from my laptop resulted in the printer going offline, putting the print request to memory, and then finally spitting it out 5 to 20 minutes later, with half a page blank...
Excerpt: The product turned out to be a big disapointment after all things seemed to go well. The Easy Tech associate spent almost three hours at my home trying to hook up all of the features but, after the fx, copy, and print modes were all up and running, the scan mode refused to work.
Excerpt: It spits out the pages slower then the brother 825 that broke on me. It doesn't work well with Mac and takes several tries to print out attachments via the Preview on Mac. Have to restart the printer in order to get it to print mail and mail attachments . Will not buy another brother InkJet again.
Perpetually "Offline" and thus, won't print or scan after 5 mos. AVOID if you're an average electronics consumer!
J. Ahn "matoise_82", Amazon
9 July 2014
Summary: I'm seldom compelled to write a review, but my frustration with this machine is at a high, so I want to prevent other consumers from making the same purchasing mistake as I have made months ago.
Excerpt: The New Brother MFC-J870dw Inkjet All-in-One Printer by Brother, purchased last week, (needed badly for tax forms), prints only word and excel documents. Turbo tax forms or PDF files had to be saved on thumb drive and carried somewhere else to printThis is totally unacceptable.
Summary: After many hours reviewing instructions and trying different solutions, including one hour on the phone with customer service (being told repeatedly to do the things that the manual had instructed and that I had already tried), I gave up getting it to recognize my wireless LAN and connected it by...
Excerpt: Prior to this printer, I owned a Canon. I absolutely loved it and it's been the best printer I've owned to date. It served me quite faithfully for three years before it ultimately died. If it wasn't discontinued, I would've bought another.Relative to that printer, this Brother printer is garbage.