Summary: after six months printing started to gradually fade and within a year printed about half of what was needed. Followed instructions in owner's manual to clean and adjust printing, didn't improve printing.
Installation problems worsened by *terrible* customer service
E. R. Anderson, Amazon
30 June 2013
Summary: The short: I would not buy this printer again - or any other Brother product, for that matter - simply on principle. It may be a fine printer, but I wouldn't know because I'm 3 hours and two calls to customer support (paraphrased: "the problem is your computer, not our printer") into the...
Owned this printer for a year... Not a smart purchase!
15 March 2013
Summary: Ive owned this Brother MFCJ825DW for a little over a year and I have to say it is the worst printer I have ever owned. Everytime I use it, I want to act out a scene from "Office Space". Sometimes it falls off my wireless network for no reason at all.
Summary: I am returning this to Amazon tomorrow. Spent 4-5 hours over 2 days with Brother support trying to install, actually on 2 HP PCs but it would not load on either. Brother customer service blamed the Windows 7 systems and suggested to call HP which I did and their reps blamed Brother.
Summary: After researching for a couple of months I decided to purchase this considering the reviews were good and the reasonable cost for what I was looking for. When I received the printer I wasn't ecstatic about the print quality on this, I have had Dell printers (that sucked) that printer so much better.
John H "John H, Author, The Spiritual Solutio..., Amazon
2 October 2012
Summary: The price is right for this printer and the resulting output reflects the price. As we all know, manufacturers and retailers make huge profits on the sale of ink and this particular printer must be making Brother and Amazon a lot of money. The wi-fi works great and the print quality is good.
Summary: I can't for the life of me understand how this product received so many positive reviews. This is a hideous printer. I've had it for 4-5 months and finally couldn't take it any longer and purchased an HP Officejet Pro 8600 last week.
Summary: Just wanted to let anyone considering this printer know... I read the positive reviews and was confident in ordering this particular printer (have a Brother laser printer that I love). However, my experience was two days of frustration with constant paper jams.
Summary: Do not buy this product if you have a somewhat recent Apple operating system. We have a brand new mac with OS 10.7 and this Brother printer has been an absolute nightmare. Have spent at least 4 hours setting-up and then on phone with Brother support trying to troubleshoot. No luck.
Like all cheapies, one ink cartridge runs out, you can't print.
A.L. in N.S., Amazon
16 December 2013
Summary: Incredibly annoying...I bought this printer because it was a bit more money, thought maybe I would be spared this problem. I really only use black ink, but have printed some colour. However, once the coloured ink dries up (2-3 months) the printer shuts down until you replace the colour cartridges.