Installation problems worsened by *terrible* customer service
E. R. Anderson, Amazon
30 June 2013
Summary: The short: I would not buy this printer again - or any other Brother product, for that matter - simply on principle. It may be a fine printer, but I wouldn't know because I'm 3 hours and two calls to customer support (paraphrased: "the problem is your computer, not our printer") into the installation process and it still is not working with my Windows 7 computer. As such I've yet to print with it. And I'm not the only one...type "How do I fix a 0x00000704 error?
Owned this printer for a year... Not a smart purchase!
15 March 2013
Summary: Ive owned this Brother MFCJ825DW for a little over a year and I have to say it is the worst printer I have ever owned. Everytime I use it, I want to act out a scene from "Office Space". Sometimes it falls off my wireless network for no reason at all. Most times it just chooses to be "offline" instead of just being on standby mode. I have to walk over to it and turn it off and back on again and then it starts to print.
Summary: I am returning this to Amazon tomorrow. Spent 4-5 hours over 2 days with Brother support trying to install, actually on 2 HP PCs but it would not load on either. Brother customer service blamed the Windows 7 systems and suggested to call HP which I did and their reps blamed Brother. Final verdict from Brother was that it's not compatible with Windows 7, doesn't make any sense to me.
Summary: After researching for a couple of months I decided to purchase this considering the reviews were good and the reasonable cost for what I was looking for. When I received the printer I wasn't ecstatic about the print quality on this, I have had Dell printers (that sucked) that printer so much better. Throughout the short time I have had issues such as not connecting with my devices, ink quality and number of pages to ink cartridge fairly low.
John H "John H, Author, The Spiritual Solutio..., Amazon
2 October 2012
Summary: The price is right for this printer and the resulting output reflects the price. As we all know, manufacturers and retailers make huge profits on the sale of ink and this particular printer must be making Brother and Amazon a lot of money. The wi-fi works great and the print quality is good. The problems are in paper handling and how the printer handles errors.
Summary: I can't for the life of me understand how this product received so many positive reviews. This is a hideous printer. I've had it for 4-5 months and finally couldn't take it any longer and purchased an HP Officejet Pro 8600 last week. The quality of the print-outs is below average nor is the Brother a user-friendly machine. It's flimsy, not well made. When opening the compartment doors to clear a paper jam or change ink cartridges I've worried the plastic would break.
Summary: after six months printing started to gradually fade and within a year printed about half of what was needed. Followed instructions in owner's manual to clean and adjust printing, didn't improve printing.
Summary: Do not buy this product if you have a somewhat recent Apple operating system. We have a brand new mac with OS 10.7 and this Brother printer has been an absolute nightmare. Have spent at least 4 hours setting-up and then on phone with Brother support trying to troubleshoot. No luck.
Summary: Just wanted to let anyone considering this printer know... I read the positive reviews and was confident in ordering this particular printer (have a Brother laser printer that I love). However, my experience was two days of frustration with constant paper jams. I tried different paper, and thickness, but to no avail. I returned the printer. This review is specifically for the printer, hence the one star.
Terrible photo printing for the price and too heavy
Jason Gaston "Jay & Jenny", Amazon
15 June 2013
Summary: This printer looks the business but unfortunatly when it comes down to it the print quality is poor. I understand this is an all in one printer, scanner, copier, wifi all singing all dancing and you cant expect top end performance from all angles however the first photo I printed out on glossy expensive paper looked aweful, the reds over take the picture, all three of my kids looked like they had been on the ale, the general skin tones where poor and washed out and it...