Excerpt: I have owned and used just about ever printer out there. I have never spent so much time trying to make it do specialty projects. Every time I use it something new goes wrong that I have to find a work around or take it physically apart to find the sensor, problem, jam or paper tray error. While it is easy to setup and use it not worth it. Every time I need for a major project (work) I spend more time troubleshooting the problems than printing.
Summary: Printer jams easily, it is not easy to change paper sizes and the paper tray does not hold the amount of paper indicated by the guides...the paper tray guides are loose and paper is prone to jamming...an error message on the printer repeatedly indicates there is paper in the front and rear of the printer with instructions on how to remove the paper, the only problem is there's no paper jammed in the front or rear..
Summary: I just bought this printer. I've been through every hardware and software setting, and this printer is a waste of your time. Like many people I experienced half printed pages. Then the printer automatically reprints with no success. Colors have a washed out look even on high quality. After cleaning and alignment of the print heads, white streaks, poor half-toning, and general fuzziness plague the print quality. I've owned 3 brother printers in the past.
Summary: First let me say I have a small business with more then 20 printers of all brands so I know who makes the best printers and generally Brother makes a great printer for the price. I make booklets on 11x17 size paper and wanted to start printing these in house rather then going to the local print shop. Seams reasonable all I needed is a printer that could print 11x17 duplex. The Brother MFC-5910dw seams to fit the bill.
Summary: Unreliable Days after receiving the printer and working with the printer, the self-diagnostic detected major issue and shut-off machine. Replaced two times by manufactured. Typical error messages Unable to Init and Screen init. Fail. The third machine is again malfunctioning. At this point I am tired of calling factory support. In addition the last problem was distortion on scan and fax documents with vertical lines plus an error "Unable to Init.AF".
Excerpt: The drivers for this printer refused to install properly on my Windows 7 Professional 64-bit machine. Brother tech support was pleasant, but had no answer regarding why the printer driver wouldn't install, and said it was a Microsoft error so I should call them. I them downloaded the Mircosoft updated drivers and the printer still refused to load properly. I had to exchange the machine for an Epson All-In-One, which installed perfectly the first time.
Summary: I don't use a printer often, but after only printing one picture to have the machine crap out on me is unsatisfactory. SO far the warranty process hasn't been too bad. The over the phone troubleshooting ended after "please unplug your machine wait 10 seconds and plug it back in." From there it was straight to "we will be sending you a replacement. It should arrive with in 2 - 3 business days." If it arrives and works out I will update my review.