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Brother-mfc-9970cdw.32606705
7.6 out of 10

Brother MFC-9970CDW

High-Performance Color Laser All-in-One for your Small Business Read more

Great Deal: $543.40

Reviews and Problems with Brother MFC-9970CDW

Showing 1-10 of 16
Overall 6
6.0

disappointed

patientshopper, Staples
3 weeks ago
  • Excerpt: I waited for 2 years to save up for this printer. I researched many weeks to find the printer to fit my spec requirements. The scan feed is VERY slow. The scan feed is also very fickle and frequently jams or scans with a diagnal pull causing pdf image to have missing info and/or unprofessional scanned image. Prints quickly enough for my personal/small office needs. wireless works great. haven't tried fax yet.
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Overall 6
6.0

Questionable Choice

Gerald, Staples
17 December 2013
  • Excerpt: I tried to contact Brother Tech Support but they will not return my calls and emails. I will try again but I am unhappy.
  • Pros: Clean Replacement, Easy to Replace, Fast, Quality Print Except Pics
  • Cons: Bad Pic Printers, Dark Colors, Too Expensive
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Overall 6
6.0

Good but could be better

Yam the Bomb, Staples
19 September 2013
  • Excerpt: I was hoping that this printer would print #10 envelopes well but no luck. They jam and wrinkle almost every time. Regular pages print very well. The scan is way faster than any other all in one I've ever used (HP, Brother and Epson) but if you load more then one sheet it grabs them all just about every time.For just a document printer and one sheet at a time scanner, it's very good.
  • Pros: Print quality is great, Scans Very Fast
  • Cons: Scanner Grabs Multi Pages, Won't Print Envelopes
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Overall 6
6.0

The Customer Service Stinks!

Nick, Staples
22 July 2013
  • Excerpt: Brother's customer service is terrible. I bought this printer less then a year ago. It worked fine until recently. I called Brother for customer assistance and that's where the problems began. Don't buy this printer if you are planning to use it in a professional setting, because you will lose a lot of time from your business while wrestling with the "customer service" reps.
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Overall 6
6.0

Slow to Start

NJCC Webmaster, Staples
24 September 2012
  • Excerpt: This printer has great admin controls but it is very slow to warm up and takes too much time between print jobs. It does not meet the specifications listed on the data sheet.
  • Pros: Control From Computer, Great Security Features, Network Capability
  • Cons: Slow Warm Up Time
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Overall 6
6.0

Good printer

l17h, Amazon
20 August 2012
  • Summary: Bought this for my home office. No problems so far. I don't do extensive printing, but a good amount and I have not had to change the sample ink cartridges yet after 6+ months. It takes a little longer than I'd like to start a print job or copy, but moves fast once it get's going. Scan's turn out great. I have noticed the paper curling a little bit like some other reveiwers mentioned, but I think if you use the recommended weight of paper you won't have that problem.
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Overall 6
6.0

Great, but...

Small Business User, Staples
10 October 2011
  • Excerpt: Everything in previous reviews holds - great print quality, not so good with photos. Duplexing, scanning, copying - all good. But, by far, the worst part is printing envelopes. You have to have easy access to the BACK of the printer, make manual adjustments EVERY TIME you print an envelope, then manually change it back EVERY TIME. This is a MAJOR drawback - absurd really. What small business does not print envelopes?
  • Pros: Easy To Set Up, Easy To Use, Great Print Quality
  • Cons: ENVELOPES difficult
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Overall 6
6.0

Paper Curl

FNS, Amazon
8 September 2011
  • Summary: This is a very versatile, very fast printer. Print speed, print quality, scanning, ease of set up, etc. are all excellent. The printer's main problem is paper curl. I spent a lot of time reading reviews for this printer on not only Amazon but other forums as well. While a few people mentioned this problem most people did not. How someone could review this printer and not mention paper curl is beyond me. This printer has a design flaw that Brother is fully aware of.
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Overall 6
6.0

Toner Problems and Solutions

K. Krause, Amazon
7 September 2011
  • Summary: I purchased this printer almost six months ago for use in a small office environment of two people. It networked fine with both computers, although I used wired rather than wireless networking. I do not use it as a fax machine or scanner at the moment so I can't really comment on those functions. It works relatively well as a copier. It has page-curl issues like most laser printers, and will occasionally wrinkle envelopes.
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Overall 6
6.0

Good but not great. Read Update

D. Dell "Dell", Amazon
20 May 2011
  • Summary: I have two other Brother printers. One is an all-in-one inkjet and the other is a black and white laser printer. I've been happy with both of them and never had any problems. They did a fairly good job, but I wanted something a little better and thought a color laser printer would be the way to go. This Brother MFC-9970CDW has good and bad points. First, the black printed letters are crisp and sharp. However, the color photos are only slightly above average in quality.
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