Excerpt: I have used this printer for 1.5 years. I have to constantly clean the drum because of "spots" when printing for the last year. Requires WAY TOO MUCH cleaning time, and spots are almost impossible to get rid of. It now says I need to replace the drum unit.
Cons: Performance, drum unit needs cleaning constantly, drum unit needs replacing
Excerpt: We bought this to replace a Brother printer we had that was FANTASTIC. This one---not so much. Upon opening, we thought trays, etc., seemed flimsier than our previous printer. Now, just after a year of use (and out of warranty), it jams every single time we try to duplex a document.
Excerpt: From the minute this 50-60 lb. gargantuan arrived, it was too late to return it. I'm ecologically-minded, so I converted the box it came in, into a small storage shed for my garage. There was no choice.
Good price for a machine with terrible toner issues
3 October 2012
Summary: Among the many buyers lured to this machine for its attractive price-performance ratio, I have come to regret buying this junk for the awful toner issues and service level: a) constant leakages with toner dust b) ridiculous "cartridge sensor" technology not allowing to reinsert half-full cartridges...
Summary: Less than a year ago, I replaced my HP product for this one. At first, I was extremely pleased with its user-friendliness and performance. Now, I want my old machine back! First, there are technical bugs such as error messages on screen that remain until you spend (lots of) time waiting on the phone...
Summary: This may work for you if you are ok with: 1. Not using it as a scanner: incapable of scanning smaller pieces of paper (like checks) through the adf. I do this frequently, so it turns into a major hassle having to scan several pieces one by one and then "assemble" these pieces into one file via Adobe...
Excerpt: I bought this printer to speed up our printing of manuals. It is faster than an inkjet, but you'll pay for it! I printed two times the amount I printed on this printer for 1/6 of the cost! In no time at all I spent $900 dollars in toner.
Purchased more than I needed, got less than I expected
29 May 2011
Summary: After numerous problems with my latest HP inkjet, I decided to move to laser. After reading several reviews, I decided to go with a Brother 9970 after seeing a picture printed on the Brother 9320.