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Brother MFC-9970CDW
7.1 out of 10

Brother MFC-9970CDW

High-Performance Color Laser All-in-One for your Small Business Read more

Great Deal: $770.39

Reviews and Problems with Brother MFC-9970CDW

Showing 1-10 of 33
Overall 2
2.0

Terrible Printer

Ashley, Staples
28 July 2014
  • Excerpt: Purchased this printer for our business to print checks and accounting paperwork. The printer always jams when you put more than three pieces of paper in the manual feeder, the paper is not a heavy weight.
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Overall 2
2.0

Second Worst Printer Ever

Angie, Office Depot
17 June 2014
  • Excerpt: I say it's the second worst because the first worst was so bad I had to just return it immediately. This is what I got as a replacement, and it's pretty awful. My previous machine was a Dell color laser that cost less and was a beast for my store for 8 years. I was sad to see it go.
  • Cons: Pricey/Poor Value, Jams Easily, Quality, Performance, Difficult to Use
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Overall 2
2.0

Terrible scanner.

Lucky, Staples
28 May 2014
  • Excerpt: The copier works well. The scanner drivers are so poor that the output is nearly illegible. Brother support confirmed I had all the latest drivers and firmware. The scanner driver will not produce output clear enough to read. There are black dots all around the text, making it look "fuzzy.
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Overall 2
2.0

Had Nothing but Problems

Purchaser, Staples
3 April 2014
  • Excerpt: We purchased this machine less than 6 months ago, we have had multiple problems with it. Brother sent a technician out to change a board within the 1st month of having the machine.
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Overall 2
2.0

Zero quality control

ColoradoZG, Office Depot
15 February 2014
  • Excerpt: The printer did not work out of the box -- the "paper jam" indication was continuous. Brother would not replace the printer even though it was never operable. They sent a repairman who worked for four hours replacing internal parts on the printer. As a result I was without a printer for two days.
  • Cons: Quality, manufacturer will not replace defective printers
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Overall 2
2.0

Garbage

Wild Tech, Staples
7 February 2014
  • Excerpt: We purchased two of these printers from Staples and have nothing but problems with these printers. We have sent one printer in under RMA and received another that didnt work either.Do not buy these printers.
  • Pros: Easy to Replace, Sharp Tones & Colors
  • Cons: Efax Does Not Work, Scan To Pc Not Work, Too Expensive
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Overall 2
2.0

Poor Software Poor Support

deepdvr_ca "deepdvr_ca", Amazon
4 December 2013
  • Summary: Well we bought one of these to try in our small business with 4 locations. It installed. The network found it immediately and the scanning software installed as well. We started having issues with the scan function and then the Control Centre just would not load.
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Overall 2
2.0

Test for duplex printing immediately!!

it4hire, Amazon
20 November 2013
  • Summary: Brother support wanted me to make an appointment and spend hours going through the basics before they would dispatch a repair person or replace the unit that could not print duplex without jamming. So I had to use the Amazon return policy to get a new unit.
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Overall 2
2.0

Printer broke after light usage for a year

mememe, Amazon
27 September 2013
  • Summary: This printer was purchased for my parents. I was hoping that it would be reliable for a $600 printer. My parents are casual computer users and only print things out occasionally. Right before the warranty expired, the printer started intermittently acting up.
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Overall 2
2.0

Do not recommend

Worker Bee, Staples
5 September 2013
  • Excerpt: This printer goes through toner cartridges very fast so the cost of operation is very high. It gets rear jams constantly. Wastes a lot of time unjamming. It might work well for a short time and then jams and will jam constantly for some time until one day it just works ok for a while.
  • Pros: Clean Replacement, Dries Quickly, Easy to Replace
  • Cons: Dull Tones & Colors, Expensive Cartridges, Jams Constantly, Short Cartridge Life, Too Expensive
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