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Brother-mfc-9840cdw.33894248
5.4 out of 10

Brother MFC-9840CDW

Brother MFC-9840CDW The MFC-9840CDW by Brother incorporates Read more

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Reviews and Problems with Brother MFC-9840CDW

Showing 1-10 of 10
Overall 2
2.0

Expensive buggy multi color laser

Prntadmin, Amazon
10 January 2011
  • Summary: We have had enough problems with this printer in a low-volume dept that my boss wants it replaced after 1.5 years of ownership. Rather than editorialize, I will enumerate the issues we have experienced: 1) Half of the cartridges we install start leaking powdered toner all over the inside of the unit, all Brother brand high-yield carts. Brother sends a replacement toner, we clean up the mess, repeat. 2) All printed output is offset by 4mm left and 2mm down.
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Overall 2
2.0

Great Features - Too bad print quality is so low.

Bruce Bacon "ColoradoReview", Amazon
10 April 2010
  • Summary: These seem to be great machines - when they work. Unfortunately, ours doesn't. The machine generates random vertical streaks of yellow and cyan across printed pages. Solid colors are often printed as blotchy and uneven. Brother tech support has acknowledged that they are having these type of problems with this particular model. We've tried changing print cartridges (twice) and the problem still exists.
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Overall 2
2.0

Poor Brother Technical Support/Won't honor warranty on new drum kit

T. Chue, Amazon
10 April 2010
  • Summary: I purchased my new Brother MFC-9840CDW in July 2009 from Amazon. After years of using ink jet printers, this was my first color laser multifunction printer. So I was very excited when I received it. After it was setup and powered on, I printed the first few color pages. Right from the beginning I noticed Cyan colored spots appearing down the left side of the printed pages about every 2 inches. The spots are about 2mm long and are very noticeable.
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Overall 2
2.0

Failed and CAN"T get customer support to resolve issue!!!!

RobertH, Amazon
5 April 2010
  • Summary: Bought this for my son, a law student. Worked just fine for a couple of months. Then suddenly stopped printing although copying worked fine. Just blinks when it gets a print job and nothing happens. Called 1st level support who finally referred the problem to "level 5" support. Left times to call but they called twice at other times. Now won't call back at all despite multiple requests.
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Overall 2
2.0

Worst Customer Service that I have ever seen!!!!

Troy L. Wiley, Amazon
9 February 2010
  • Summary: I purchased this printer back before Thanksgiving 2009. I wasn't able to install the product until January. I had all sorts of setup issues but was able to fix everything but the scanner features. I've contacted their customer service number for the entire month of January and I explained to them that my computer is a Windows XP OS and this printer is supposed to be compatible to my system. However, it is not!!!
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Overall 2
2.0

Color Saturation SUCK!

T. shalon, Amazon
16 December 2009
  • Summary: Had high expectations. Worked GREAT out of the box but 2 days later the saturation vanished and all color prints are faded. Hours with tech support - useless, tried different PC's, definitely a printer issue and we are stuck with it. Not worth the hassle and risk if you are after color prints.
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Overall 2
2.0

This Brother Printer and Warranty are a Joke!

Mockingbird, Amazon
12 November 2009
  • Summary: Got this on August 3, 2009. Printer colors were mediocre from the beginning and got worse, including vertical stripes. Plus printer couldn't really produce any decent greens. Had to go on a trip abroad for a few weeks in October and called today for help. After an hour on the phone with Brother, they decided drum units are no good and it is user's fault. When I asked what that meant, she said you must have been printing envelopes or labels.
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Overall 2
2.0

brother multi

Edward Fallas "brother", Amazon
17 November 2008
  • Summary: I bought this item and had brother come and fix it. After 6 months of use it broke down more than it worked. amazon.com was great. they picked up the printer and refunded the money.
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Overall 2
2.0

Brother war mal gut, für mich sind sie Geschichte

andy070280, eBay.de
19 January 2013
  • Summary: Hi, habe das Gerät 2009 gekauft, habe seit dem bis heute 52000 Kopien und Ausdrucke gemacht und jetzt ist die Maschine defekt und nicht kostengünstig zu reparieren habe die Maschine jetzt 2 Wochen zur Reparatur und die Einzelteile gibt es anscheinden nicht mehr. Ist ja auch schon ein altes Gerät !!
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Overall 2
2.0

Brother war mal gut, für mich sind sie Geschichte

andy070280, eBay.de
19 January 2013
  • Summary: Hi, habe das Gerät 2009 gekauft, habe seit dem bis heute 52000 Kopien und Ausdrucke gemacht und jetzt ist die Maschine defekt und nicht kostengünstig zu reparieren habe die Maschine jetzt 2 Wochen zur Reparatur und die Einzelteile gibt es anscheinden nicht mehr. Ist ja auch schon ein altes Gerät !!
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