THEY BREAKDOWN AND THEN YOU CAN'T GET WARRANTY SERVICE
Stephen J Lewicki, Amazon
6 June 2014
Summary: I actually love these printers BUT - I have had one go bad just after one year's use. It would have cost over $250 to fix it so I gave up and bought another one. NOW -AFTER TWO MONTHS - the fuser melted and the the roller that presses against that ripped. No problem (you would think) - it is under "warranty". Well try getting warranty from Brother. I spent SEVERAL HOURS on hold trying to get someone to JUST ANSWER THE PHONE.
Bought in January, duplex has never worked, jams or creases page every time
Kerry McGrath, Amazon
8 April 2014
Summary: Bought this late January based on great reviews, wireless works flawlessly, scanning to users was easy to set up and use. Recently started printing duplex, hasn't worked correctly yet, jams or creases paper every time. We're waiting to see how responsive service will be.
Summary: If you have VOIP get another machine. After spending hours trying to get new firmware downloaded I continued to run into FAX receive issues. Finally resolved this, then ran into toner cartridge issues that still persist. Brother Tech Support should have replaced the machine.....
Summary: Five months after paying over $600 dollars for this machine we are faced with a lot of paper jams. i called Brother and wasted 2 hours going through cleaning routines which I have done on my own to begin with but they would not trust me anyway. At end they asked to replace the drum and a new toner to go along with ( been using genuine brother products). Spend about 300 dollars for that and I am still having the same problems .
Problem using this printer with Google Cloud Printing
19 December 2013
Summary: This printer is advertised as Google Cloud Print ready. It isn't! The iPrint&Scan app for Android devices is also not a good product. I contacted Brother support about not working with Google Cloud and the guys plainly told me that they don't support Google Cloud Printing. Then I asked why they claim to be Google Cloud compliant on the device and the guy just wouldn't understand any of the questions.
Summary: Bought this for small business March 2013. 7 months later Fuser assembly broke and Brother just happens not to cover this part under their 1 year warranty. Paid over $600 for a printer that is useless. I normally turn to Brother for their printers but will start looking at other manufacturers after finding out that they pick and choose what parts they will cover. Picked up a HP at Staples - hope it lasts longer than this product.