Summary: I bought 8 of these in the last year for 3 different business locations. They are okay for one or two individuals to share but they are definitely not a workgroup printer. With heavy use, they get too hot and stop working.
Summary: Anyone that rated this printer more than 1 star is not using it regularly. I have purchased 7 (yes 7!) of these for various small office clients over the past 18 months. Every single one of them needed the fuser replaced within 6 months. Every one!
Summary: Poor quality, after several months it started to jam and cannot print multiple pages. Not for a small business as its too poor of a quality to do any kind of printing. Now it started to print with a shadow and cleaning it doesnt work. Im disappointed that it cannot be returned as Im out over $500.
It won't last long enough to justify the price. Go with another brand.
18 March 2015
Summary: Was great while it worked, which wasn't for very long. I only print about 100 pages a week and within less than a year the machine had issues. First, it crinkles the paper as it came out. Then after 2 hours on the phone with Tech Support they sent out a technician.
Excerpt: We are three people in a home office and we print about 1000 pages a month, and scan a great deal. I have this printer one week and it is a pleasure!! Easy installation, easy to learn and what a pleasure to finally have a great pinter!
Warning - scanning feature is awful and unreliable
10 January 2015
Summary: This is an infuriating product because so much about it is well designed. But If one of the things you care about is scanning documents straight into emails, or into file folders on your computer, you should prepare yourself for frustration beyond imagination.
Summary: So far, we love this machine. I have a small law office, and this machine has adequate capacity to handle all of our needs. We have only had it up and running for about three weeks, so we will see how it does with durability and longevity. I have only two criticisms: 1.
Summary: This review isn't simply for this MFC, but rather for all of the printers that Brother has been producing that use the DR-720 drum unit. This isn't a one time deal, this was from four printers and two MFC-8950DW units.