Summary: We've had this printer less than 30 days. Already a part has gone bad. "It's under warranty", we have been told it could take 2-3 weeks for us to get the part. We hear from Brother, our printer went out last Thursday, if we are lucky the new part will be ready to be installed early next week.
Summary: I bought 8 of these in the last year for 3 different business locations. They are okay for one or two individuals to share but they are definitely not a workgroup printer. With heavy use, they get too hot and stop working.
Summary: Anyone that rated this printer more than 1 star is not using it regularly. I have purchased 7 (yes 7!) of these for various small office clients over the past 18 months. Every single one of them needed the fuser replaced within 6 months. Every one!
Summary: Poor quality, after several months it started to jam and cannot print multiple pages. Not for a small business as its too poor of a quality to do any kind of printing. Now it started to print with a shadow and cleaning it doesnt work. Im disappointed that it cannot be returned as Im out over $500.
Summary: Very fast (no warm-up time required for either scanning or printing) which always aggravated me with Brother's previous MFCs. I have been using Brother's MFCs for the last 16 years because of their (relative) reliability and cost of use in my office. This, in my opinion, is the BEST one I ever had.
It won't last long enough to justify the price. Go with another brand.
18 March 2015
Summary: Was great while it worked, which wasn't for very long. I only print about 100 pages a week and within less than a year the machine had issues. First, it crinkles the paper as it came out. Then after 2 hours on the phone with Tech Support they sent out a technician.
Summary: I opted for a higher end printer than I was replacing, which was also a black and white MFC brother that I had had for 10 years. I do not regret paying a little more to go to a bigger, higher capacity printer. This baby is so fast and quiet while printing.