Summary: I purchased this printer for home use in April of 2013 and just over a year later the printer is dead: “Print Unable 36” called customer support and explained that this printer is for home use and I haven’t even used 1 ream of paper. They did not care!! STAY AWAY FROM THIS PRINTER poor quality!!!!!!
Excerpt: I've always bought the Brother Multi-function printers and have been very happy with them. This one was bought to replace a very old model that needed a fuser in order to keep functioning. This machine has used more ink, had less clear print, and has jammed intermittently (but often).
Summary: The printer was marketed as a robust small office machine- and it did not hold up to the claim at all. After 14 months there was a strange noise and metal parts shredded in the machine. I called brother and they said they would send out a part to a local dealer.
Summary: Nothing but problems. Bought it in May and have had countless paper jams and now it's saying it needs a new drum. We tried all the necessary "instructions" to clean the drum and it didn't work. The drum cost almost as much as the printer, at least half.
poor factory packaging makes this printer unusable
Douglas L. Dean, Amazon
4 June 2014
Summary: I went through 5 of these printers. all had to be returned because some packaging material (a silica gel pac) was jammed into the printer on top of the toner and drum assembly. Appears to me to have been done at the factory when the device was packaged in it's box. I guess I just expected better.
Summary: I am on #3 and this going is going back also. It keeps tripping the breaker when i attempt to print while in sleep mode. I can trick it by keying in a fax first and then canceling, but that is burdensome. For some reason there is a huge power surge when it wakes up.....
Summary: I am posting this review as a warning for those considering purchasing this machine for their home office, especially if you live in a newer home that has AFCI circuit breakers installed in the bedrooms/living rooms as per code.
Summary: What else can I say... warranty is up and I'm stuck with a 80 lb monstrosity of a printer that constantly jams and doesn't print clearly, and I'm stuck with a new drum and toner that I bought to try to fix the problem! Buy something cheaper so when you replace it you'll save money?