Summary: I purchased this printer for home use in April of 2013 and just over a year later the printer is dead: “Print Unable 36” called customer support and explained that this printer is for home use and I haven’t even used 1 ream of paper. They did not care!! STAY AWAY FROM THIS PRINTER poor quality!!!!!!
Excerpt: I've always bought the Brother Multi-function printers and have been very happy with them. This one was bought to replace a very old model that needed a fuser in order to keep functioning. This machine has used more ink, had less clear print, and has jammed intermittently (but often). We are almost at 1 year and today it has jammed continually--several times in a row.
Summary: Nothing but problems. Bought it in May and have had countless paper jams and now it's saying it needs a new drum. We tried all the necessary "instructions" to clean the drum and it didn't work. The drum cost almost as much as the printer, at least half. I took a chance on "Brother" from using "Canon" and that was a lesson learned. I say, save your money and put it towards a product that is much better. It might cost you $$$ more but I tell you, it's worth it.
poor factory packaging makes this printer unusable
Douglas L. Dean, Amazon
4 June 2014
Summary: I went through 5 of these printers. all had to be returned because some packaging material (a silica gel pac) was jammed into the printer on top of the toner and drum assembly. Appears to me to have been done at the factory when the device was packaged in it's box. I guess I just expected better.
Summary: I am posting this review as a warning for those considering purchasing this machine for their home office, especially if you live in a newer home that has AFCI circuit breakers installed in the bedrooms/living rooms as per code. I bought this printer to use in an upstairs bedroom with 15-amp AFCI outlets and the machine would trip the breaker anytime I turned it on.
Summary: What else can I say... warranty is up and I'm stuck with a 80 lb monstrosity of a printer that constantly jams and doesn't print clearly, and I'm stuck with a new drum and toner that I bought to try to fix the problem! Buy something cheaper so when you replace it you'll save money?
Excerpt: I bought this printer a week ago and haven't yet had a single print job perfect. It either jams the paper or skips sheets (when I was printing checks). I typically print on the back of paper to recycle but I had to give up on that with all the jamming issues. Even brand new paper for inkjet printing jams or skips pages on every single print job.Also, the paper cassette has to be completely removed and loaded from the far side whenever you need to add paper.
Summary: This is about my fourth Brother MFC. Generally, I've been satisfied. However, with this model, Brother has changed the way you select SORT vs. STACK (Collate). There used to be a dedicated sort button. Now, you need to go through a much lengthy process in the options menu. Also, it resets to STACK after each job. I would never have bought this machine if I was aware of this.