Summary: The printer was a breeze to set up, easy to use and seemed really reliable. After six months it is BROKEN. The automatic sheet feeder jammed, the jam would not clear, and this completely negated the ability to use the machine as a scanner, copier or fax. Calling Customer Service is a joke! They are in Dominican Republic, speak English with difficulty. They speak from a script which they do not deviate from.
Summary: We purchased several Brother multifunction and printers. The problem is in the paper feeder. Every time we need to put paper in, it clicks and beeps and then shows "PAPER JAM" it takes several times to open and close tray before the unit will function. Buy something else.
Summary: We bought two of these machines for our small 3 person office. Each one used a lot of toner and the drums on each machine died after only a few thousand pages. The worst part - changing the drum DID NOT CURE THE ERROR. That's correct, after changing the toner and drum with OEM Brother parts the machine still reads Drum near end of life.... no help from Brother tech support. I'd like to take them both to the top of my building and throw them off David Letterman style.
Pros: If you buy anything else during the remainer of your life, it can't be any worse than the mistake you made buying this Brother product.
Cons: I tried for a year or two to get various features like the FAX and scanning to function as advertised, but I was worn down by incompentent support, bad drivers, and repeated failures. I settled for hooking it up to one computer as a printer.
Summary: I bought this unit at [...] (they don't carry it anymore) in March 2007. I write this in July 2009. I can't wait to get rid of it. I have owned HP multi-units in the past & they simply didn't have near the poor design & poor performance of this one. For some reason the "No Paper" warning comes up on a constant basis-- there is a full ream in the tray! I have to reboot everything & call Brother to dicker with it & get it cleared.
Summary: I would love to give a review on this printer but it's been 3 days since I placed my order and it hasn't left their warehouse. I feel this is unacceptable for an item that's in stock so I will never buy from Amazon again.