Summary: We only use Brother machines, but I had to return this one. Features Duplex copying, but that's only 1-sided to 2-sided output. The Copier DOES NOT do 2-sided to 1-sided copying, one of our main tasks for this machine. I feel Brother was deceptive in their list of features and should revise what "Duplex" means exactly so people know what they are getting.
Excerpt: I purchased this machine a little over a year ago. I read a lot of the reviews and thought I was getting a good machine. In less then a year the machine started grinding and crinkling my paper. I emailed Brother customer Service and no one contacted me. We found a piece broke inside the machine and now it only prints half a page. I called Staples and they could not help me they said to contact Brother customer service.
Summary: I bought this printer for Google Cloud Print. If Brother had been honest about their issues, I would have bought another brand. After spending ages trying to get this feature to work, the customer service agent on live chat said "Your printer is properly connected to the wireless network. If you have verified the setttings and the account and you are still receiving the Authentication error we will not be able to use google cloud print.
Summary: It uses to much power when printing. I tried two in different places, home and at work. When it prints it send a power surge that is strong enough to knock out my router for a split second and make is need to restart. Same problem two different printers.
Excerpt: I purchased a number of the 8710DW for use in our branch locations. I now have to replace the 4th , from 4 different locations. They all have the same issue , the paper will not feed through the back side of the machine when printing . Some were still in the 1 year warranty and one is just out of warranty. Brothers answer is the same, take to an inconvenient service center or they will switch out with a refurbished one for 50.00 deposit. I do not recommend this machine.
Excerpt: You'll spend more time clearing paper jams then printing. Setup is overly complex. Printer is loud and expels smelly fumes when printing. Brother support matches the inferior quality of the product. Go with another brand.
Pros: Fast Print Time
Cons: Flimsy Construction, Hard Setup, Hard To Use, Jams Easily, Unreliable
Piece of Crap - Bait & Switch Replacement Techniques
23 October 2013
Summary: I bought this machine in July 2012 and use it for light office work. In March 2013 the machine began to malfunction and would not consistently print without jamming and making loud mechanical sounds. I called customer service and they agreed to swap out the machine since it was still under warranty. The new machine sent by Brother was a refurbished machine with the same model number. Recently we have experienced the exact same problem.
Summary: The printer I received is drastically different from what other reviewers are describing. First, there are many issues with copying and printing. Every page has a black line on it, including scans. Second, the scanning damages originals by jamming the top of each page slightly. Third, the printer often grabs 2 pages at once during copying and spits out copies that are half blank.