Summary: CS guy was helpful and no-nonsense; no runaround. ID'd the issue and determined that it would have to be sent in; they covered shipping both ways and had a replacement unit to us tut de suite.
Pros: Worked fine once it was set up. Tons of internal bits of tape to make sure nothing gets shifted around during shipping
Cons: The usual Brother printer needlessly complex installer package. Crapped out in about 2 months. Troubleshot with CS and they sent out an upgraded refurb unit as replacement
Excerpt: If you want a trouble-free copier that lasts for at least two years, I wouldn't recommend this one, even if it is a great deal. This printer was used in a small office as the main copier/scanning machine. The double-sided printing capability and speed were great. But you are required to go through multiple menu screens in order to change settings or scan to a network computer.
Health concerns due to exhaust and toner particulates
Amazon Customer, Amazon
21 May 2014
Summary: I have used smaller Brother all-in-one printers for years with success. This was an upgrade. Although I liked how it printed and scanned, every time it turned on a powerful exhaust fan switched on. The exhaust emitted a noxious smell -- a toner smell -- and particulates that irritated my eyes, nose and throat. Although I have smelled toner from my previous Brother printers after heavy usage, I've never experienced anything like this.
Summary: I purchased this printer for our small office. It has worked great so far and is very easy to use. I have only encountered one problem and it may be my fault. Several times I have received a message from the printer saying to install paper when infact there is alerady paper in the tray. This may be due to the fact that I purchased cheap copy paper at the club store. Next time I will go for better quality paper and this may solve that problem.
Summary: It's been a long time since I owned a laser printer, but considering the printing demands my wife has for home schooling, her Girl Scout troop, Ladies' Auxiliary, etc, our inkjet printer just wasn't cutting it for the volume. I could have gone for a cheaper printer than this one but I was looking for these features: 1. Wired network connectivity. - Wireless also wasn't cutting it. Our inkjet constantly dropped off our wireless network and had to be restarted.
Summary: This is an excellent all-purpose printer/scanner/copier for the small office. As a pastor, I use it to run bulletins, sermons and flyers for the church. It prints clear and sharp, and duplexes cleanly. Its included software package complements it well. It is a little slower than the printer it replaced, but, unless you are doing large production runs, that isn't a problem at this scale. I feel it was money well- spent.