bought this machine in July 2009 and it worked fine till January 2010. Then it did not recieve faxes, dealt with Brother several times and was sent a refurbished machine which worked fro 3 days and then had the same problem. Had the telephone company check my line which was fine. After messing with the machine for a while I found out taht after a print job e.g. a ltter or report the machine will not receive faxes unless you unplug the USB line and replug it - then it works till after the next print job!!! Brotherh is NO help!!!