Summary: I had a Brother MFC-490CW that just quit printing after 1 or 2 years of service. I had just bought ink refills, so I thought I would purchase another Brother machine that used the same ink, wrong choice! This machine printed about 8 pages then nothing. Called customer service and went through the cleaning process - nothing. Called the authorized repair center and was told it was a common problem as these sit in boxes in warehouses too long and the print heads go bad.