Excerpt: I have purchased this printer for all my offices 5 total and yes its a great printer ,copy, fax scanner but the drum needs replaced to often and cost more than the printer...so its not worth getting.
Excerpt: Gets the job done. I've definitely used my fair share of Brother printers and where I continue to buy them for work purposes, I think this particular model isn't as good as some of their other MFC printers. Plus I've noticed that the toner runs out a lot faster then in other MFC brother printers that I've purchased for work. I unfortunately had several problems using this particular printer, I had to take it back to staples and ask the Tech team to help with it.
Excerpt: For some reason I can not scan. Brothers help tells me that it is my email. The scanner does not recognize the way I get my email. I do not understand what it is. They say the scanner does not work with web based email. What other ways are there to get email? I use Internet Explorer for MSN email and Google for my Verizon email. One of the main reasons I bought the machine was for scanning so am very disappointed. Can someone tell me what I need to do?
Machine is fine, software sucks. Took a lot of effort to get things working.
26 December 2013
Summary: The three-star rating does not mean "average", it's actually quite a decent device and excellent price point. However, I can imagine an average buyer is not tech-savvy and he buys 3-in-1 specifically for the purpose of reducing pain, which didn't quite work in my case. I'd say the amount of pain is bigger than I had with the previous Brother model (printer-only) and a standalone Epson scanner combined.
Excerpt: We are using same BROTHER ALL IN ONE model in home and office, so feel little comfortable to work with it. Main reason, its very easy to find cheap $$ cartridge on line, and its works perfect. - so overall, this machine is cost effective for us.
Summary: Lovely machine. Fast, takes up little space, and is great for a home office. Problem? It does NOT work well with Mac OS X 10.8. CD that comes with the product simply does not install anything because the operating software is not supported. You can go online and download all the drivers, but what a pain. 3 hours later, I can print just fine, but cannot scan via network or USB. All I get is "check connection." The live chat is fast, friendly, but very un-helpful.