Summary: I researched copiers extensively when we needed to get a new one for our office. I make about 500-750 black and white copies per week, and for this capacity, this machine works great and is a great value. Good things about it: It copies fast; you can put a stack of 40 sheets of paper at a time in the feeder tray; it only very rarely pulls through 2 sheets at a time, so I don't have to watch it making copies the entire time; the paper tray will hold about 200 sheets of...
Summary: I have purchased six of these over the years. All have performed well for printing, copying, and scanning. For most of our scanning, we use Windows XP and Adobe Acrobat. I have not used Brother tech support for this model, but tech support was very good for other Brother models.
Summary: I bought this printer to use in a small office and it works very well. The document feeder is nice to have when you need to copy multiple pages. It will not staple or sort, but those copiers are much more expensive.
Summary: I have had other Brother printers and they have been great. I hoped for the same and am disappointed. Although this printer was easy to set up, the scanning software was easy to figure out, the print quality is excellent, the printer simply does not print envelopes properly. No matter what I do, the envelope is always creased and bent when it comes out of the printer.
Summary: I am fairly happy with this machine. It takes up a lot of space on my desk, but as I use it all day long, I don't really want to put it across the room. I mostly use the print feature. It has only jammed a few times in the year or so that I have used it. As for the scans, they usually come out crooked, but I don't often need high quality scans, so I'm ok with that most of the time. I've only used the OCR once or twice and it did ok.
Summary: I highly recommend the MFC-8820DN instead of this model. It's about the same price and it includes automatic duplexing (that's the 'D' in the model #) and it includes a network interface (that's the 'N' in the model #). Definitely don't go for a 7xxx model. The 8xxx models use high capacity cartridges which means about seventy bucks for > 6000 pages instead of fifty bucks for about 2000 pages for the 7xxx models. Think about it.
Summary: This copier is much slower than expected. It also doesn't copy thicker paper very well. It jams when we try to copy on two sides. It curls after copying the first side, then we have to wait a long time and flatten the paper before we can copy the other side. The quality of the copies are good.