Summary: First box had been opened and repackaged. A 1/4 inch piece of plastic was sandwiched under the touchscreen glass. I ordered a replacement, which had also been opened and reboxed, with the same defect as the first one, only this time there is a 2 pixel plastic piece sandwiched under the screen. Only buy this through newegg distributors if you have enough time and patience to deal with returns.
Pros: Product is cheap and sturdy. Good warranty.
Cons: No built in speakers. I received 2 now and neither one plays sound even at 100% volume.
Summary: The physical buttons on the monitor are tiny vertical slivers and difficult to operate, child or adult.
Pros: Sturdy and well-made from external inspection. Hefty and very solid casing. Sufficient tilt adjustment, built in speakers nice to have (still need regular speakers for decent sound, but good as backup or if you don't want clutter). Setup was quick and painless on Vista64 system. My 2 and 4 year old love it. The 2 year can insert children's DVD, wait for the Play button to show, and operate the video on her own, which she does after I thought she went to sleep. 4 yr ol...
Cons: The price is hefty as well, but all 19" touchscreens are expensive and Newegg has very competitive pricing and good variety of models in this size.