Summary: I don't blame Acer but my family was upset. I have a 24" Acer for my personal PC for over 5 years and it still works great. I wish monitors were easier to fix.
Pros: I purchased this monitor along with a small Acer PC in a combo package from here about two years ago and it worked great until last week when our power flickered out we had no power for 30min.
Cons: The monitor would never turn back on, the screen is dark black. The monitors power button just flickers when you hit it, I've tried another PC on it and no luck, I tried a different VGA cable and even a DVI.. oh well. It doesn't show anything.. not a No Input or logo like most Acer do.
Summary: The first one i got had a dead pixel. I RMA'd it and they replaced it in a timely manner within a week or so without any problems. that was about 3 years ago, since then i have experienced no problems at all.