Nice while it lasted, but doesn't outlast cheaper alternatives
Disciple of Hugeness "Keep it HUGE", Amazon
11 November 2014
Summary: Bought this May of 2012 and this month the blade is just stuck in the shaft like some sort of bearing by the blade has run out of lubrication. I called dualit who referred me to a service center in New Jersey (I am in Hawaii) and they told me there are no serviceable or replaceable parts. I use these daily to mix my protein shakes, and for little else. While I suppose the variable speed adjustment might be nice for cooks, I rarely used anything but a low setting.
Summary: So far, after 1 week, it's really proving itself a very strong blender. We really like the high power, variable speeds, the "turbo" feature, and the excellent attachments (mixing cup, beaters, whisk, etc).
Summary: Worked extremely well for about 20-25 uses then the motor just went up in smoke. It shouldn't have. I didn't try to blend anything it shouldn't have done easily. Worse part was the response from their customer service department which came from England. Basically that if I bought a new one and it broke that the motor design would allow it to be repaired. Really?
Summary: I received the Dualit Immersesion Blender as a gift. When I opened the package, it was missing the lower shaft. Dualit won't send a replacement part and they expect me to purchase the part locally (they won't ship from the U.K.) for $20 plus $9.95 shipping (as if their products aren't expensive enough!). After reading some of the other negative reviews, it doesn't sound like it pays to invest almost $30 to replace the missing part.
Summary: I bought this for my husband who loves to cook. He didn't realize how powerful it was until he tried to whip up some hot chocolate and needless to say...it was all over the kitchen. LOL.....He is very impressed.
Summary: We bought this unit with a gift card we received from a friend. It was well recommended, and when it arrived, it worked well and saved a lot of effort the few times we used it. By few times, I mean the unit failed after less than a dozen uses. My wife went to use the blender to puree some soup, and it just "hummed" without turning. The impeller (rotating part of the unit, with the blades on it) would not turn.