Summary: It only took an hour to replace the old GE microwave. And this new one does the job. However, it was shipped in a partial box (box on the bottom, plastic surrounding the product). After unpacking there was a dent on the side but it is hidden after installation. There was a minor dent on the front but you need to look hard to find it. It wasn't worth the hassle of sending it back.
Summary: This is our second one. The first one died (magnatron) after 2 years. We replaced it with another because it needed to match our other appliances, easy to install on existing brackets, and was on sale. The second died, also magnatron, after 1 YEAR! Now we need another one. Again, it has to match, be easy to install, not too pricey, and we need to be able to get it quickly. We are left with getting ANOTHER PIECE OF CRAP FROM WHIRLPOOL!
Conclusion: Replaced an old Spacemaker that died not long after the warranty ran out. Had to drill new mounting holes, but that was painless. Works good, looks good, smells good, mmmm-good. Seems a little louder than the Spacemaker.
Summary: My unit arrived quickly and in good order. Took just a little time for my wife and I to mount this on the wall; the instructions were adequate for setting up the mounts etc. Been working perfectly, can't think of anything to complain about except there was another reviewer who commented on a design flaw of there being no proper cover to the exhaust vent on top; small items could fall into this area.
Conclusion: My last microwave died on me over a year ago and it took me a long time to get another one. This one was a good price and it runs great. The fan is not very loud and works well too. It is easy to use. Very happy overall Would have given quality a higher rating but frankly - would rather see how it holds up in a year or so.
Pros: Style, Easy to Use, Performance, Sound Level