Summary: Googled by the model number and brought me here to see what a piece of crap that Whirlpool have made. This is suppose be the upgraded version that my builder put in, yet with hardly any usage, this thing crap out on me. I am the 35th customer that's pissed off of owning this crap. It is amazing that Whirpool have the balls to sell this microwave at all. Never ever going to get anything from Whirpool ever again.
Summary: We bought this microwave after extensive online and instore research. All looked great. Within 8 months, total failure of the magnetron and diode.Normal if a bit below average usage. Thank goodness it was still under warranty. Both replaced, and we then purchased the additional 3 year complete warranty. For additional $$$. Within exactly almost 1 year from repair, loud buzzing noises and flashy lights within microwave when attempting to reheat. No heat again.
Summary: This is the second microwave and just like the first one it lasted less then a year. The magnetron fried, we bought a new one, it fried again, we fixed it and it happened a 3rd time. I will not buy another whirlpool product!
Summary: There is definitely a manufacturing flaw with this microwave that Whirlpool refuses to admit! When this microwave was under warranty in the first year, we had if fixed FOUR times for the same problem. Luckily we didn't have to pay for those repairs because the warranty covered it. While it was still under warranty, we tried to talk to the company and let them know about the four repairs for the SAME thing noting that it must be a problem with how the product was made.
Summary: I've been trying to get through to Whirlpool about this microwave, having the same issues as everyone else. I don't ever remembering seeing a product with all 1 star reviews; I don't know if it's even worth getting this fixed through warranty after reading all these. I won't be buying any Whirlpool from here on including any other brand names they use.
DO NOT BUY! Needs a recall, but Whirlpool does not care.
sham365 "sham365", Amazon
20 November 2012
Summary: This microwave was selected during a KB HOME build for our new home over 2 years ago (Summer 2010). The microwave indicated that it was manufactured in April 2010. Low and behold the microwave would start shutting down by itself when I hit "start" beginning about June 2012. A few days ago it just stopped working completely. No pop, no fizzle, no crackle - it just wouldn't heat up anything.
Summary: This microwave was pre installed by KB HOME when I purchased the house. It came with extended warranty for 18 months and the microwave died just after 20 month of use. I don't know how whirlpool manage to tune this microwave just to work for the warranty period. Anyway now I end up with an expensive exhaust :( Take it from all the reviewers here !!! DO NOT BUY THIS PRODUCT !!!