Summary: Bought this unit in March of 2014. Within days it started to malfunction. Opening the door would cause the light to dim but not go out, the turntable to start, and the fan to run (hopefully not the emitter too but can't tell) even with nothing programmed on the display. Closing the door resets the whole display and wipes the clock.
This microwave was purchased in 9/2013. As of 11/2014 ...
3 November 2014
Summary: This microwave was purchased in 9/2013. As of 11/2014 the unit no longer heats food and needs to be replaced. We bought a Samsung dishwasher at the same time and it gives us trouble also. I will never buy another Samsung product.
Hasn't worked properly since we bought it in February 2014. Lots of service calls, still doesn't work properly 5 months later.
David Brantley III "know-it-all", Amazon
17 June 2014
Summary: 2 days after we had it installed it stopped heating food. During first service call we were told to unplug it and to let it reset. It still wasn't working. In the second service call we were instructed to turn the vent fan on manually when using the range top due to the microwave shutting down to avoid over-heating. We immediately noticed that from that point on the microwave would not heat food unless the vent fan was running.
Summary: This is a great looking product and it performs very well. I use it daily in the morning for tea and in the evening to help prepare dinner. Only have had it a few weeks and am very pleased with the purchase.
Summary: If you're looking for terrible customer service from the manufacturer and a piss poor microwave then this is the one! The cooktop light didnt work on this microwave from day one. Had service technician out 4 times and 4 months later it still isnt fixed. Samsung have been very unhelpful and have thus far stalled and refused to replace the unit.
Summary: I just love this microwave, not just beautiful, but this microwave cooks very good. Had to get use to the bigger door but now I am fine with it. My husband picked this one out, and very happy that he did.
Pros: Attractive Design, Easy To Clean, Easy To Install, Heats Evenly, Powerful, Simple Controls, Simple Display
Summary: Used every day for reheating and cooking, love the non stick interior, do not have to worry about food splattering on the inside when hubby does not us a cover. Very quiet and easy operation. Very stylish and blends well with my other Samsung stainless steel appliances.
Pros: Attractive Design, Can Depend On Samsung, Easy To Clean, Easy To Install, Heats Evenly, Love My New Microwave, Powerful, Simple Controls, Simple Display
Summary: I purchased this unit 8-20-13. So far there have been no issues. The only reason I took a star is due to not having lighting inside the microwave. It has a led under it to light the countertop or stove top but no lights inside.