When it works - the microwave is awesome. But once it decides to lock up
Amazon Customer, Amazon
9 October 2015
Summary: If I could rate this microwave less than 1 star I would. When it works - the microwave is awesome. But once it decides to lock up, it's game over. My wife and I have to reach up and unplug the microwave for it to reset. She has already fallen off the chair trying to reset this POS/POJ.
Turning on by itself. Looking for a safety recall.
5 April 2015
Summary: Quirky Device! Purchased an entire Samsung suite consisting of Refrigerator, Dishwasher, Microwave, and Oven. Every one of them is GREAT except for the microwave. The microwave has all the bells and whistles that we wanted.
Summary: Purchased just over one year ago. Recently the microwave has become faulty. The fan and light will randomly switch on in the middle of the night and there was no way to switch it off without unplugging.The control panel will freeze and the buttons become useless until you unplug and plug back in.I...
Bought this two years ago. The keypad went out ...
Donna Fullerton, Amazon
4 February 2015
Summary: Bought this two years ago. The keypad went out two times in first year (Samsung covered these replacements). It is now the end of year 2, and it is out again. This is a defect in the product. I should have believed the reviews.
Summary: Broken touch pad. Reset power and it briefly works then locks up again. Nice looking machine. Too bad I cannot use it for anything. P.S. This happened just after it went out of warranty. I've spent hours on hold with Samsung since then. They do not want to address it.
Worst appliance I have ever purchased!!!!!!!!!!!!!!!!!!
Keith Edmisten, Amazon
13 December 2014
Summary: We have purchased several Samung products over the year and felt we could trust them to produce good products. This is the worst appliance I have ever purchased. The SE error occurs and we have to unplug and reset the clock at least every day or two. I can't believe this product was not recalled.
Summary: Purchased my unit from Best Buy to match our other stainless samsung appliances. After a few months usage, we got error code SE every week or two. Finally called out a tech while still in warranty and he replaced control pad, unit was fine until three days ago (maybe 1yr later) when touch pad is now...
Summary: I bought my model at Best Buy, but it's the exact same model number. Like others here, I have noticed weird behavior with the control panel over the course of the first year of owning this thing.
Summary: The control panel on this unit failed (froze up) immediately after it was installed. It took 15 days for a service technician to show up and he replaced the control panel. Two days later the control panel failed again.