Summary: Purchased my unit from Best Buy to match our other stainless samsung appliances. After a few months usage, we got error code SE every week or two. Finally called out a tech while still in warranty and he replaced control pad, unit was fine until three days ago (maybe 1yr later) when touch pad is now completely unresponsive. Left it unplugged 24hrs and plugged it back in with no luck, dial can change time but unable to push select (or any other button).
Summary: BEWARE. I've had the touchpad / control panel issues mentioned by so many others here on Amazon and elsewhere, some just days after the purchase. (I bought this microwave new elsewhere, not from Amazon ,and over a year ago.) I finally installed it and have only used it for a few months. The touchpad is unresponsive about half the time.
Summary: I bought my model at Best Buy, but it's the exact same model number. Like others here, I have noticed weird behavior with the control panel over the course of the first year of owning this thing. Randomly stops reacting to all touches requiring unplugging, SE errors, entering functions on its own and not responding to any input ALSO requiring unplug, light coming on on its own, etc. The convection feature makes a really loud rattling noise, too.
Summary: The control panel on this unit failed (froze up) immediately after it was installed. It took 15 days for a service technician to show up and he replaced the control panel. Two days later the control panel failed again. Samsung has refused to give me a refund and insists that I have to go through letting them try to fix it again. But, they can't get a technician here for another 2 weeks.
Samsung Microwave to be avoided at all cost - Free is to much if you have to pay for installation
William Cahoon, Amazon
29 December 2013
Summary: My Samsung microwave SMH9207ST is very similar to the ones now being reviewed on Amazon. The difference is my unit has the key pad installed across the bottom front of the door. My unit is installed over a OPEN counter top. It is NOT installed over a stove burner. There is NO steam etc from under the unit to cause the unit to fail --- that CANNOT be used for a excuse for my microwave keypad/control unit to fail after only aprox 23 months of use.
Summary: I got my Microwave at HHgregg, thank goodness for that. My first one did the *** SE *** error thing, it started turning on by itself and the control panel would not respond. Unplugged it to reset it only to work for a short time. Talked to hhgregg and they agreed to exchange it. Well the next on was damaged. Then the third one unlike the postings here worked for just over one year, now it's out of warranty, and they want $250 to fix it.
Summary: My Samsung experience. I purchased 4 new samsung products. 50% of them upon install did not work--dishwasher & microwave. They have not worked properly for 7 weeks now.This mircowave didn't work upon install-the touchsensor control didn't work. 5 days later it was repaired. Now it is making loud noises--the dishwasher repair man said it could be the transformer. I still have a repair request out--4 weeks. Now they are deciding whether to replace the entire product.
Summary: STAY AWAY! This is a bad OTR microwave and begins giving you problems almost immediately. SE Errors, service tech 2 times and more errors! Touch Screen or something just doesn't do well. Definitely Avoid this model.
Summary: Disclosure: Purchased at Home Depot, not Amazon. Our first one was delivered scratched, so we arranged for a new one to be delivered a few days later. The first one had problems with the panel (see reviews on Amazon, DIY fix on YouTube). Second one had the same problem. Like another reviewer, I expected this problem had been resolved by now. lol...