Summary: Door latch design is extremely defective. Mine stopped working after a year. Took the cover off and bent the latching mechanism to make it work, but this fix only lasted a few weeks before the problem came back. Do not buy Panasonic.
Summary: This replaced a far more expensive GE Monogram microwave. It looks great and matches the other stainless finished products in the kitchen. It has been working flawlessly. The "re-heat" sensor option works like a charm and has made the process of re-heating an item very easy. My initial hesitancy to buying this oven was the negative reviews of the touch sensitive dial in which to set the time.
So far so good, although the dial to spin isn't as easy ...
19 November 2014
Summary: So far so good, although the dial to spin isn't as easy as I thought it would be. If someone didn't have great dexterity in their fingers, I could see it being a problem. Maybe it's just habit of wanting to push in numbers or to TURN a dial. This is like a mini track pad that you circle to get the desired time. the inverter defrost technology is brilliant! And other than that, time will tell if it holds up. But for the price, we are more than please. OH..
Summary: When this item arrived, it was checked and was in good working order. However it was installed in April 2014 once the kitchen remodel was complete. In September 2014 the door release button broke and I could not open the microwave. I contacted Amazon and they gave me the number for the Panasonic customer service department. I called Panasonic and struggled to speak to a person because of the "automated assistant ". FINALLY I got to speak to a live, breathing person!
I am extremely disappointing by Panasonic coverage on an expensive item like this. Poor quality and very poor warranty
9 November 2014
Summary: I am writing this review because after having it for 9 months I had to get the computer circuit replaced. Microwave being plugged properly it was intermittently blinking. I got it replaced under warranty but was very difficult to find the store through Panasonic and Amazon chain. Little over an year the start button is dead again. I press the minute and it does not start. It shows the time and takes the input on minutes but does not start.
Summary: In the basic functions of a microwave this is an excellent product. It cooks well and looks good. I have owned Panasonic microwaves for years and they last forever, It is large - so you need to think carefully about whether you want or need such a big microwave. My issue though is the cook dial. It is cool, but unnessarily finicky to use. Do you really want to spend time working on your finger speed on the dial rather than just pressing a button?
This microwave has died twice in 3 months of light use......
Laserdogg "laserdogg", Amazon
17 August 2014
Summary: This microwave has died twice in 3 months of light use. Panasonic requires shipping this rather large appliance to a 3rd party repair service in MD. If I could return this lemon to Amazon for exchange (something other than Panasonic) I would do it in heartbeat. I also suffered through the Panasonic DVD A110 (DVD Player) debacle in the early 2000's which resulted in a class action that required Panasonic to make good on a similar lemon they foisted on to the public.
Awesome microwave, beware of refurbished unit packaging.
R. Weitzel "Bobcat", Amazon
1 June 2014
Summary: I purchased a refurbished model, since no new ones where available. The blemishes on the product were small and didn't effect operation of the unit. Amazon's refurb supplier packaging was terrible. I noticed that all four feet had worn through the bottom of shipping box. When I removed item from box and set it on the counter it was unlevel. One of the feet and bottom of unit was bent/ smashed.
Peeling off after 5 months; Panasonic support does not recognize this model number;
25 May 2014
Summary: Pros: - looks great when new out of box - futuristic looking glowing dial interface - heats food and drinks well Cons: - futuristic glowing interface is a bit tricky to enter heat times of more than 10 seconds, but less than 1 minute - microwave barrier film on the inside of the door became wavy and started to de-laminate after 5 months of light use, please find the picture attached - the film is the Heat/Vapor Barrier Film and must be maintained intact for safety,...
Summary: Our 10 year old iteration of Panasonic’s high end MW finally went kaput. My wife and I decided that we likely used it 5-10 a day for 10 years. We discovered our dependence on the MW between the kaput and the receiving this one. Before choosing this one, we read and considered user reviews. On the 1-5 rating scale and a lot of reviewers in the distribution it’s still a crap shoot. Most negative views regard the dial control or DOA’s. Ours worked fine right out of the box.