Summary: I bought this microwave two years ago because I had a previous Panasonic microwave/convection oven I used for 25 years and never had a problem with it until the control pad went out and couldn't be replaced. I wanted a similar microwave oven but they are no longer made, so I settled for this one. From the first day, the door release was difficult to use; press the release with one hand and pull the door open with the other. Now, the unit just quit working..
Cons: Expensive, Did not meet expectations, Poor documentation, Poor quality
Summary: We bought this in July & loved it. About 5 weeks after we received it & 1 week after the return window was closed, it started to shut off in the middle of a setting. For example, I would set something to heat for 1 min., 30 seconds later it would just shut off. This happened to me a couple of times & then stopped. A couple of weeks later it started happening more frequently. I was working fine for the last week & half - then last night it shut down again.
Summary: After less then two years the Microwave shuts off after 2 secs or most often will not ever start. Not worth the cost to repair it. Had hoped that the product would have been of better Quality given the price. Very disappointed!
Pros: Easy to use
Cons: Expensive, Did not meet expectations, Poor quality
Summary: Purchased 10/31/09 - Died 10/19/12 After less than three years of service, this microwave has breathed its last! It took only a brief internet search to learn that the error code H97 issue is very common and also fatal. We do not live close enough to a repair center to be able to drop it off, and to be honest, it is cheaper to buy a new, simpler and smaller unit than pay to have this monstrosity shipped and repaired.
Summary: While defrosting some frozen vegetables on a microwave safe plate, the microwave cracked the glass of the plate and the glass platter (pictured here; Panasonic Microwave Glass Tray (16 1/2") A06014M00AP) that came with the microwave (Panasonic Prestige NN-SD997S)! It had not done this before (but I've owned this only since May 21, 2012) and it never happened with my prior microwave. I am very concerned. First, the glass platter is broken.
Summary: The door has always been difficult to close due to the door latch design since the day we bought it. Eventually, it got to the point that you needed to slam it closed 3-4 times to get it to latch properly and run. I give up. It's going in the trash. This is the shortest lived microwave we've ever owned. Very disappointed in this product.
Summary: We bought this microwave in 2010 and has stopped working 2 years later. When it worked we thought the product was great and it looks fantastic in our kitchen. We have a H98 error which requires you to get a technician in to fix the microwave so it basically forces you to look for a new microwave. Don't buy this machine.