Summary: Everything still works fine aside from the fact it does not heat anything. KitchenAid said "we only guarantee out products for 1 year" and I would need to pay a consult fee and parts or purchase another year, repair only, warranty for $288.35. Complete waste!
Summary: I purchased a related model 3 years ago: KHMS2050SSS Mine managed to last for 3 years before suddenly dying. As described in other reviews, it simply stopped heating the food. A well regarded local repair company tried to fix it by replacing the magnetron and a circuit board, but it immediately...
Definitely NOT 'top of the line' - FAULTY products which they don't stand behind!
24 November 2013
Summary: We just paid over $300 to have the electrical board of this microwave repaired and now the micro doesn't heat the food. All this after less than 3 years. If these were the only issues with our KitchenAid appliances I might be able to get past it, but ALL our KitchenAid products have issues.
Summary: For such an expensive appliance one would think it would last more than 2 years. That is not the case. The repair bill was not cheap. The service tech even said they have seen a lot of issues with this appliance. If given the choice I would go with a different brand.
Summary: We purchased this microwave in April 2011. It immediately started acting "possessed"...it would start beeping and actually start running when no one was near it. In October 2011, we finally had someone come out to look at it.
Summary: actually it works and shuts off whenever it wants, sometimes it works sometimes it just shuts down completely and then it comes back to live ... I bought warranty for it after the first repair man came to fix it the only thing is Im going on the third repair man and no one cant figure out what is...
Summary: I purchased this microwave from Pacific sales in May of 2009. In Aug 2011 the microwave began sparking on the inside (arcing) and made loud popping noises. I called Kitchenaid, who sent a repair service ($129 cost to me) who said I would have to replace it.
Summary: I have this microwave (earlier version KHMS2050) which I bought at the same time as the matching Kitchenaid slide-in oven. I love them both. Have them both for probably 5 years. We use this microwave constantly and never had a problem with it.
Excerpt: First microwave (same model) was new and installed in our new home. It had problems from the beginning and we had multiple visits to replace parts which apparently didn't need to be replaced. I hate KitchenAid.