Summary: We've purchased all Kitchen aide for new house based off of some consumer review (that I'll never use again). However, not one of our KA purchases - microwave, the range, dishwasher or fridge lasted before there was an issue. Most of the cases, the problem was electrical. For example, we try to turn on the stove top burner on our range and we have to keep pushing in the knobs until one turns on.
Summary: I had a maytag over the range microwave that died after 4 years. I replaced it with the stainless steel kithenaid convection over the range microwave and I am definitely pleased. After reading review after review of other brands I decided to go with this model and I am glad I did. This microwave offers everything and then some. I probably won't use half of the features on here, but in the event I need them I have them!
Summary: We bought a home which had this beautiful looking microwave. Four months in we started having problems. Primarily the display would turn off making the microwave non-functional. After a month of this, it stopped working sporadically and went completely non-functional. Still under home warranty, we had it replaced after numerous calls and technician visits...the whole process took about to months.
Summary: When cooking on the range the display goes off of the microhood, which renders it non functional. I was told by the repair company that KithenAid sends out that since it will work when not cooking on the range top it is fully fuctioning. However if I want to use my range then the Microwave will not work. KitchenAid has terrible customer service. The warranty clearly states the Solid State touch control system parts are covered 2nd through 5th year.
Summary: Have been happy with this except for high price and turntable failure. Was intermittent but now almost never spins. Am now hunting for info on this (out of warranty) to attempt repair. Have been reluctant to take it down and out of service since it otherwise works. In case it matters to others, is marked manufactured March 2007. Will report any developments here. 2012-11-22 Update: Fixed it myself with a $5 relay; an easier board replacement would have been $120.
Summary: We purchased the microwave directly from kitchenaid. The microwave worked a total of 5 minutes. Kitchenaid sent a subcontractor technician that said he can't look at the microwave because it is a built in and it requires two technicians to take it out. Now we have to wait two weeks for the two technicians (first availability) to come and look at a new product that doesn't work. Kitchenaid used to be high quality product. Unfortunately that is no longer the case.
Summary: This unit has worked quite well for the 12+ months I have installed it. The microwave section seems powerful and full of useful features. And the convection features are great. BUT, for one thing. The convection section on mine constantly cooks 50 degrees cooler than the thermostat is set for. I tested this with a thermometer that was dead on with the KitchenAid range I have below it.
Summary: "This microvave almost can substitute a second oven in the kitchen, it has amazing number of functions. Also has great ventilation function. Some people say it is loud, but I better get some noise over smells all over the house. It is very complex, so buy extended warranty just in case.
Looks really cool, BUT the quality is sooooooo poor...
13 June 2012
Summary: We've had this microwave for almost 3 years now. The micro works, the same as any other microwave, but the fan attached to it has been making a rattling sound since the day one and now BOTH 'hood' lights are broken, too, and they're not easy to replace. You'd think maybe with a normal screwdriver you might be able to unscrew the cover and replace the bulbs, but nope that doesn't work, neither do any of the many hex keys we tried.
Summary: We bought this oven in December 2009 and have used it for about a year. Pros: + It is visually appealing and dresses up any kitchen + The internal lighting is very good and the over the range lighting is excellent + The exhaust fan rivals a jet engine -- in both airflow and noise. It will move some serious air, but when it's on high normal conversation in the vicinity of the oven is difficult. Lower speeds are much better, venting well at a reasonable sound level.