Summary: I had this microwave installed by a builder and have had it just over 2 years. During the first year, I noticed that the touch screen seemed to be randomly selecting items, but though I might be accidentally brushing the touch screen as I opened the door, so I didn't think anything of it. Towards the end of the second year, the touch screen started going crazy and would start acting like it was possessed. Finally the microwave actually TURNED ITSELF ON.
Summary: We bought a home which had this beautiful looking microwave. Four months in we started having problems. Primarily the display would turn off making the microwave non-functional. After a month of this, it stopped working sporadically and went completely non-functional. Still under home warranty, we had it replaced after numerous calls and technician visits...the whole process took about to months.
Summary: This unit has worked quite well for the 12+ months I have installed it. The microwave section seems powerful and full of useful features. And the convection features are great. BUT, for one thing. The convection section on mine constantly cooks 50 degrees cooler than the thermostat is set for. I tested this with a thermometer that was dead on with the KitchenAid range I have below it.
Summary: I bought the model previous to this (KHMS2050SSS-3) in March of 2012. Looks good, big, cooked great while it worked, lots of features. Quality is TERRIBLE, believe the reviews here and everywhere else and STAY AWAY!!!! If possible I would rate this thing a zero based on price vs quality. It now needs a magnetron and inverter board after 15 months of regular use, totaling over $500 in parts and labor. Guess, what?
Excerpt: I love this microwave. It h.as an unusual shape that allows for a bigger interior with less exterior space. It looks great and works great. It is on the pricier side but well worth it.PerformanceHas many options and includes several additional pieces of equipment to bake, broil and fry. Very easy to clean.
Looks really cool, BUT the quality is sooooooo poor...
18 August 2013
Summary: We've had this microwave for almost 3 years now. The micro works, the same as any other microwave, but the fan attached to it has been making a rattling sound since the day one and now BOTH 'hood' lights are broken, too, and they're not easy to replace. You'd think maybe with a normal screwdriver you might be able to unscrew the cover and replace the bulbs, but nope that doesn't work, neither do any of the many hex keys we tried.
Summary: We've purchased all Kitchen aide for new house based off of some consumer review (that I'll never use again). However, not one of our KA purchases - microwave, the range, dishwasher or fridge lasted before there was an issue. Most of the cases, the problem was electrical. For example, we try to turn on the stove top burner on our range and we have to keep pushing in the knobs until one turns on.
Excerpt: I have had this microwave oven for about a year now. I have been extremely pleased with it. No mechanical problems or other discernible issues. I noticed another reviewer mentioned needing an extended warranty, but I haven't had any issues that have required me to contact the manufacturer in any way. I find it does a great job heating food evenly and quickly. I also love the buttons - you just touch them rather than "pushing" them.
Excerpt: This KitchenAid microwave has been just the microwave oven I need for every day use. It has touch tone buttons. I use the defrost feature quite often when I forget to thaw something for dinner. I also use the 30 second intervals button a lot when warming up items rather than actually putting in a set time. It does a great job of heating foods evenly. I have had no problems at all with my microwave. I find it very easy to clean too.
Summary: This is my 2nd microwave of this model. After multiple repairs to the first we finally were told it could no longer be repaired. Fortunately we had bought the extended warranty after several problems with this appliance. They finally replaced it with the same model and now just a couple months past the one year warranty, my 2nd kitchen aid architect 11 microwave I am told, is fried. the thermostat is Not covered under warranty.